Production Support Specialist
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Production Support Specialist :
Exp : 7 Years to 11 Years
Location :Bengaluru/Hyderabad
Role Overview
We are seeking experienced Java Production support associates having advanced Java/j2ee experience (Rest api servlet JavaScript/html jsp jdbc struts Hibernate Spring)
Key Responsibilities
Exp: 7-10years hands on application development L3 and/or L2 who is ready to pick up L3 part.
Having Advanced Java/j2ee experience (Rest api servlet JavaScript/html jsp jdbc struts Hibernate Spring)
Mid- to- Advanced experience in AWS Cloud (EC2/Lambda Amazon CloudWatch IAM S3 RDS & DynamoDB/MongoDB) in to Support function.
Good exposure using AI models in support function.
Advanced level experience to work with multi server/Tier: Tomcat Jbosss WebSphere and Weblogic servers.
Advanced hands-on experience in Database (DB2 Oracle and Sybase.. etc)
Mid- to- Advanced Unix and scripting (shell/perl.. etc)
Good hands-on in understanding and making changes in shell/perl scripts
Having good experience in job scheduler monitoring tools (Autosys procmon crontab.. etc)
Advanced hands on experience IDEs like Eclipse NetBeans.
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback |
| 2 | Self- Management | Productivity efficiency absenteeism Training Hours No of technical training completed |
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
