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Production Support Engineer(contract)

Job Location:

Bengaluru - India

Monthly Salary: Not provided by the employer

Posted: 9 October 2026 (Yesterday)

Application Deadline: 6 January 2027

Vacancies: 1 Vacancy

Key Responsibilities

Provide L1/L2 application support for business-critical applications across multiple regions.
Monitor applications investigate incidents and troubleshoot production issues.
Work in a 24/7 rotational shift model and provide timely incident resolution.
Analyze application logs and identify the root cause of issues.
Use SQL for data validation troubleshooting and issue analysis.
Use Bash/Python scripting for troubleshooting automation and log analysis.
Work with Docker/Kubernetes environments for basic application troubleshooting.
Manage incidents service requests and problems using ITSM/ticketing tools.
Follow ITIL processes for Incident Problem Change and Service Management.
Perform basic Root Cause Analysis (RCA) and prepare incident documentation.
Collaborate with development infrastructure database network and other technical teams.
Maintain documentation and knowledge articles in Confluence.
Participate in Agile ceremonies and follow Agile methodologies.
Track and communicate incident status resolution progress and business impact to stakeholders.
Identify opportunities for process improvement and automation.