Production Specialist L2

About the Role

We are looking for a detail-orientedRTR Revenue Accounting Specialist with strong technical expertise in ASC 606 revenue recognition processes and experience managing complex rebate and commission programs. The role requires deep knowledge of IFRS US GAAP and hands-on SAP experience to support revenue cycle processes reconciliations and monthend close activities.

Key Responsibilities

1. Revenue Recognition (ASC 606)

Apply and interpretASC 606 Revenue from Contracts with Customers for complex revenue contract review identify performance obligations transaction price allocation and revenue recognition compliance with IFRS and US GAAP across all revenue accounting entries.

2. Rebate & Commission Program Accounting

Managerebate programs partner incentives and variable consideration validate and reconcile commission accruals and ensure accurate month-end adjustments for volume rebates promotional rebates and sales-driven incentive programs.

3. Month-End Close & Reconciliation Activities

Prepare and post revenue-related journal entries and GL reconciliations for revenue deferred revenue accrued revenue and contra-revenue global consolidation teams with schedules supporting documents and variance analysis.4. Reporting Controls & Compliance

Ensure strong adherence tointernal controls SOX requirements and company accounting revenue reports dashboards and analyses for finance business external and internal audits with required documentation.

5. Cross-Functional Collaboration

Work closely with Sales FP&A Order Management Billing and Collections with global finance teams to streamline revenue processes and SAP functionalities. Required Qualifications & SkillsCA or CMA qualification is mandatory. Minimum 3 year postqualification experience in Revenue Accounting / knowledge of ASC 606 IFRS and US GAAP standards.SAP experience is mandatory (Revenue FI/CO modules preferred).Strong analytical and problemsolving communication skills and ability to work with global experience in US shift or global revenue processes preferred.

Work Environment

Shift Timing: 5:30 PM 3:30 AM IST (US Shift)

Location: Wipro Kodathi Bangalore

• Support process by managing transactions as per required quality standards
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information including name department contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record track and document all queries received problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLAÃÂÂs defined in the contract
  • Access and maintain internal knowledge bases resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃÂÂ and clientsÃÂÂ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks