Product Support Executive

MCB

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

We are looking for a proactive and customer-focused Product Support Executive with 12 years of experience in Payment Gateway and ERP platforms. The ideal candidate should have strong problem-solving abilities excellent communication skills and experience coordinating with vendors to ensure seamless customer support.

Key Responsibilities

Provide timely support to clients regarding Payment Gateway and ERP-related issues.
Diagnose troubleshoot and resolve customer queries efficiently.
Coordinate with internal teams and external vendors to resolve technical and operational issues.
Ensure prompt follow-up and closure of customer tickets.
Communicate effectively with clients through phone email and other support channels.
Monitor payment gateway transactions and assist in resolving transaction failures or reconciliation issues.
Maintain accurate records of customer interactions and issue resolutions.
Escalate complex issues to the appropriate teams and track them until closure.
Deliver a high level of customer satisfaction by providing professional and courteous support.

Required Skills & Qualifications

12 years of experience supporting Payment Gateway and ERP platforms.
Strong problem-solving and analytical skills.
Experience in vendor coordination and issue resolution.
Excellent verbal and written communication skills.
Good client handling and relationship management skills.
Ability to prioritize tasks and work in a fast-paced environment.
Basic understanding of payment processing transaction flow and ERP systems.

Required Experience:

Job DescriptionWe are looking for a proactive and customer-focused Product Support Executive with 12 years of experience in Payment Gateway and ERP platforms. The ideal candidate should have strong problem-solving abilities excellent communication skills and experience coordinating with vendors to e...