Product Support Analyst-5

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

American Express Global Business Travel (GBT) enables corporations and empowers business travellers with insights connections and exceptional customer service on a global scale. Through technology and information GBT provides leading travel solutions integrated consulting services proprietary research and end-to-end meetings and events capabilities. These innovative offerings enable clients to optimize the return on their travel and meetings investments. GBT has operations and network partners in nearly 140 countries worldwide with approximately 14000 employees. Learn more about how GBT connects the world at

Support Client Management and customer contacts with technology & product questions specific to PTA product deployment implementations escalations and resolution of issues related to technology. Responsibilities include but are not limited to facilitating travel program technology support providing assistance with the on-line booking tool including maintenance implementations or escalations Interact with AMEX client management and our customers to provide consultation around technology and tools utilized in the day to day travel program. Leverage project management and analytical skills to support multiple programs and projects. Responsibilities:

Participates in technology consultation with client management and partner with client conversations as applicable

Consult and partner with sales client management and the client to understand technology requirements

Set up reporting applicable to any technology product used in the travel programs

Provide ongoing project updates as needed to ensure understanding and timely completion

Research and resolve escalated issues for online booking tools products such as PTA and general technology utilized in our AMEX travel programs.

Assists with OBT and product (PTA) implementations specifically related to a clients program

Interface with clients CGMs and all AMEX technology groups that support products and online services for client programs

Generates creative ideas to ensure products are used effectively

Gathers and shares best practices across clients and segments

Uses analytical and creative approach to condense large amounts of information into a clear concise effective format

Drives results by operating with a sense of urgency employing effective time management to deliver results within deadlines

Provides overall Technology Client Program support to the Client General Manager

Provides support and engages directly with the Client as needed and oversees execution of the technology program action plans

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!