Product Designer
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Job Summary
MoEngageis an insights-led customer engagement platform trusted by 1200 global consumer aGreat Place to Work Companywe are a young fast-paced and intelligent customer engagement platform that fosters a culture of innovation ownership freedom and fun while building future-ready technology products. Sitting at a conflux of diverse technologies likeArtificial Intelligence Big Data Web & Mobile platforms MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.
In just eight years since our inception we have worked withleading Fortune 500 brandssuch asDeutsche Telekom Samsung Ally Financial Vodafone and McAfeealong with internet-first brands such asFlipkart Ola OYO Bigbasket and Sharechatwith a global presence that encompasses35 countries.We currently haveoffices in San Francisco Boston London Dubai Ho Chi Minh city Bangkok Kuala Lumpur Singapore Sydney Vietnam Berlin Jakarta and Bengaluru.
The care we give to our customers is quite high! Our achievement of top service and support ratings inGartners Magic Quadrant Gartner Peer Insights and G2 Summer Reportsis a testament to that. Another commendable quality is our people-centric culture as we have recently been included inBattery Ventures top 25 private cloud computing companies. As recognized by the DiversityAwards we are one of the top 20 diversity companies in the world while theEconomics Timesnames us as one of the Top Organizations for Women.
Will you be able to thrive in a fast-paced environment where innovation speed and customer-centric thinking are the norm Is it your passion to uncover opportunities others are unaware of and to champion them Do you crave ownership and a chance to be a part of something that matters If so this may be a worthwhile opportunity for you!
A designer who can understand the needs of the customer and translate them into the actionable design. Somebody who can empathize with the customer through their journey while using their knowledge of the platform to not only determine how best the customer can accomplish their goals but also understandwhy they use a platform and use that as a way to build the next steps of the platform.
Responsibilities:
Partner closely with Product Engineering and UX Research to drive product strategy understand requirements and design simple experiences that our customers love.
Own end-to-end user journey and all aspects of design execution from ideation to prototyping to user testing to final production.
Participate in our design critique process to receive and provide feedback on design work.
Conduct user interviews remotely or in person conduct user testing sessions card sorting affinity mapping conduct both qualitative and quantitative tests and analyze the data.
Design high-impact functional User Interfaces for web mobile and other mediums.
Understand discuss present user research findings.
Manage and contribute to the MoEngage Design System.
Ideal candidate must have:
A bachelors or master degree in design human-computer interaction visual communication or other related areas 3-5 years of relevant experience.
Experience with designing scalable end-user business web-based applications in B2B SaaS or enterprise domain.
Exceptional portfolio that highlights your work and specific contributions in user-centered design solutions (UX Design).
Has good understanding of Visual design Information design. Hands on in designing Visual assets like Creatives/icons will be a plus.
Has the willingness to learn experiment and take ownership.
Excellent verbal and written communication skills.
Excellent planning and time management skills.
Motion design knowledge and/or user research proficiency is a bonus.
Excellent proficiency in using Figma as primary design tool.
At MoEngage we are passionate about our team and technology - see below to know more about us and technology.
Tech @MoEngage Scale @MoEngage Life @MoEngage
We handle more than a billion messages every day. Rest assured you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.
Required Experience:
IC
About Company
Execute your cross channel marketing strategy with MoEngage’s insights-led customer engagement platform. Leverage the power of personalization with MoEngage.
