Process Specialist, North America Supply Chain (NASC)

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions with a focus on customer experience operational excellence innovation and continuous improvement. Employees work in a fast-paced environment partnering across teams and geographies to solve complex business problems and deliver results at scale.
Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex high-volume processes and continuously improve how work is executed through standardization technology data and automation. The role offers an opportunity to work across teams and geographies solve operational challenges and drive improvements at scale


Key job responsibilities
Process Ownership & Execution: Independently learn and execute new processes across test and production environments meeting defined SLA productivity quality and other business metrics.
Operational Ownership: Own day-to-day queue and workflow management ensuring timely resolution effective prioritization and consistent delivery against business goals. Manage volume fluctuations and changing priorities without impacting performance.
Stakeholder Management: Serve as a point of contact for assigned processes; partner with business and operations stakeholders to understand requirements provide updates resolve issues and deliver agreed outcomes.
Data & Business Reviews: Track and analyze process metrics identify trends and gaps and contribute to WBRs MBRs QBRs and other business reviews with relevant insights and actions.
Problem Solving: Investigate defects and process gaps perform root-cause analysis and implement corrective actions. Make sound decisions in ambiguous situations using available data and business context.
Process Improvement & Automation: Identify process inefficiencies standardize workflows and drive best-practice adoption. Identify opportunities to eliminate manual effort through automation and partner with Tech and other teams to implement scalable solutions.
Documentation & Knowledge Management: Develop and maintain SOPs process documentation and workflow mechanisms to support consistent execution and effective knowledge transfer.
Flexibility to work in 24x7 shift and rotational weekly off


- Graduate in any discipline.
- 3 years of experience in operations program management or a related field.
- Experience managing stakeholders and communicating with business and operations partners.
- Strong analytical and problem-solving skills with the ability to operate in ambiguous environments.
- Experience with process documentation workflow design and process improvement

- Experience in operations transitions shared services or centralized operations models.
- Proficiency in Excel VBA SQL dashboards or workflow tools.
- Experience in supply chain procurement compliance or related operational workflows.
- Experience driving automation process simplification or continuous improvement initiatives

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