Process Executive – QA TD

Key Responsibility Area:

The fundamental duties & tasks the define the job are:

1. Conduct preprocess inprocess and postprocess quality checks for HELOC Processing Underwriting and Closing.
2. Review documentation including credit reports income assets title insurance underwriting conditions disclosures and closing packages.
3. Validate adherence to compliance requirements (TILA RESPA ECOA HMDA state regulations).
4. Identify errors classify defects and document root causes.
5. Publish daily/weekly QA dashboards and error trend analysis.
6. Ensure HELOC files meet internal guidelines lender overlays and regulatory standards.
7. Monitor audit exceptions and ensure timely correction and closure.
8. Review highrisk files and escalate discrepancies.
9. Verify completeness and accuracy of closing documents (HELOC Note HELOC Agreement Right to Cancel Mortgage/Deed).
10. Implement dualcontrol and checklist-based controls for critical steps.
11. Provide structured feedback to processors underwriters and closers.
12. Conduct refresher sessions based on recurring error themes.
13. Mentor SMEs and team members on quality expectations and risk points.
14. Lead calibration sessions with trainers SMEs and team leads to ensure consistent understanding.
15. Maintain training logs quality playbooks and updated SOPs.
16. Perform deep-dive analysis on recurring defects and process failures.
17. Drive RCA (Root Cause Analysis) and implement corrective action plans.
18. Recommend workflow changes automation opportunities or SOP updates.
19. Set up preventive controls for new/complex HELOC requirements.
20. Partner with Ops and Trainers to eliminate process gaps.
21. Collaborate with US stakeholders compliance teams and internal leadership to review quality performance.
22. Participate in client calibration calls offshoreonsite alignment discussions and audit reviews.
23. Ensure timely resolution of escalations.
24. Present quality insights and recommendations to leadership.
25. Track and publish key quality KPIs:
26. Accuracy %
27. Critical error rate
28. SLA adherence
29. Turnaround time defects
30. Audit exceptions trend
31. Develop and maintain quality dashboards and MIS.
32. Forecast quality risks and propose mitigation plans.

Eligibility Criteria:

1. Education Graduates ( Pursuing graduation / undergraduate with strong interpersonal skills )
2. 47 years of US mortgage experience with at least 2 years in HELOC quality or audit function.
3. Strong knowledge of US HELOC Processing Underwriting and Closing workflows.
4. Deep understanding of compliance & regulatory requirements (TILA RESPA ECOA).
5. Expertise in reviewing credit income title and closing package documents.
6. Experience using LOS systems (Encompass Empower Fusion MSP).
7. Strong analytical and documentation skills.
8. Ability to coach mentor and influence teams.
9. Strong communication and stakeholderhandling skills.
10. High attention to detail and risk awareness.

Required Skills:

Excellent comm skills