Principal Professional Services Engineer

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

We believe collaboration thrives in person. Thats why most of our teams work from the office full time with flexibility when its needed. This model supports real-time problem-solving stronger relationships and the kind of precision that drives great outcomes.

Job Summary

Your CareerThe Customer Success team is critical to our customers and is a cornerstone of our success. As a team we are responsible for the health of our customers and work to ensure they are getting the most out of our products. We are a team of problem-solvers who are passionate about our customers and are focused on delivering a world-class customer ImpactServe as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with multi-national SOC transformation programs consolidating fragmented processes into a unified AI-driven enterprise-scale XSIAM deployments guiding customers from initial strategy through to full and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced collaborate with Product and R&D teams to incorporate field insights into roadmap priorities ensuring alignment on shared ambiguity into structured action plans driving accountability and ensuring all stakeholders follow through on opportunities to simplify complex workflows and enhance analyst alert handling and response through automation.

Qualifications

Bachelors degree with 15 years of experience or Masters degree with 12 years of experience or PhD with 8 years of experience in a related experience running a Security Operations Center (SOC) with a proven track record of modernizing hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise expertise with Security Operations Center (SOC) tooling processes and -on technical mastery across SIEM SOAR EDR cloud security and threat expertise in Regular Expressions (Regex).Preferred QualificationsExceptional executive presence with strong communication skills to engage with stakeholders from the SOC analyst to the acting as a trusted advisor to senior security leaders with the ability to diagnose challenges and deliver strategic with a range of SIEM technologies such as Splunk and IBM -recognized certifications such as CISSP GIAC etc.

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.