Principal Inbound Product Manager

What you get to do in this role: 

Enterprise AI is ServiceNows horizontal capability team building the operating model technical foundation and Customer Zero motion for AI at enterprise scale including AI Control Tower the AI agent orchestrator and the AI agent fabric on the ServiceNow AI platform. 

As Principal Product Manager Intelligence Systems you will serve as the senior product leader for Enterprise AIs intelligence systems portfolio defining the vision shaping the roadmap and driving execution for a workforce of AI agents built on models workflows and intelligence services. 

In this role you will: 

• Define and communicate the product vision for Enterprise AIs intelligence systems portfolio including AI/ML models AI Control Tower foundation services evaluation and observability and value instrumentation. 

• Own the roadmap from opportunity framing through capability adoption measurement and iteration making hard prioritization calls on what to fund sequence pause or stop. 

• Drive end-to-end product execution across AI engineering data and ML infrastructure security GRC and domain teams turning ambiguous AI opportunities into clear requirements milestones and launch plans. 

• Build structured Customer Zero feedback loops that turn ServiceNows own internal AI adoption into credible product learning not just status reporting. 

• Bring technical depth to product and architecture decisions involving GenAI agentic systems RAG LLM gateways AI runtimes evaluation frameworks and AI security. 

• Manage expectations across senior stakeholders creating executive-ready roadmap views decision memos and value updates. 

Qualifications :

To be successful in this role you have: 

• 12 years of product management technical product management platform product AI product or enterprise software experience including 5 years leading product strategy for AI/ML data developer platform or infrastructure products. 

• A record of owning product vision roadmap strategy prioritization execution launch adoption and measurement for complex technical products. 

• Deep technical fluency in AI and ML systems including GenAI agentic AI RAG model evaluation data pipelines LLMOps/MLOps observability security and governance. 

• Experience working directly with engineers data scientists ML engineers and infrastructure teams on technical product strategy. 

• Strong business judgment connecting product decisions to measurable outcomes ROI and operational impact plus executive communication and stakeholder management skills. 

• Preferred: experience with ServiceNow or a comparable enterprise workflow platform (ITSM CMDB GRC); experience with MCP A2A tool-calling architectures or LLM/AI gateways; and experience building internal platform products or Customer Zero programs. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time