Principal Engineer (IT Capability & Maturity Assessment)

Requirements

• Experience : 11 years
• Strong professional experience in IT consulting technology strategy IT transformation or a related field with strong experience assessing and improving IT operating models processes and capabilities.
• Proven consulting experience with hands-on expertise in IT capability and maturity assessments.
• Strong experience designing and executing IT assessment frameworks applying maturity models and industry best practices and benchmarking IT capabilities.
• Demonstrated ability to translate assessment outcomes into actionable recommendations and phased technology roadmaps.
• Strong understanding of IT governance structures operating models decision rights and accountability frameworks.
• Strong knowledge of IT Service Management practices particularly ITIL or similar frameworks covering incident problem change and service request management.
• Familiarity with ITSM tools such as ServiceNow.
• Strong understanding of SDLC processes including requirements project management QA release and rollout processes with exposure to tools such as Jira.
• High-level understanding of enterprise and store infrastructure including networks WAN/LAN Wi-Fi data centers and cloud environments.
• Awareness of cybersecurity principles and controls including IAM endpoint security network security and data protection.
• Experience in the retail or QSR domain is an advantage but not mandatory.
• Excellent stakeholder management and communication skills with the ability to engage franchisee IT teams business leaders vendors and central corporate teams.
• Strong analytical and structured problem-solving skills with the ability to identify root causes patterns systemic issues and improvement opportunities.
• Ability to translate technical findings into clear business-focused insights and articulate their impact on operational disruption cost scalability compliance and customer experience.
• Comfortable working with senior leadership and executive stakeholders and presenting assessment findings insights recommendations and roadmaps.
• Strong consulting mindset with the ability to work independently facilitate workshops manage multiple stakeholders and deliver high-quality assessment outcomes.

Responsibilities

• Plan and lead comprehensive IT technology capability and maturity assessments for client franchisees.
• Conduct discovery workshops and stakeholder interviews to understand current-state IT capabilities processes operating models and business requirements.
• Assess IT maturity across strategy governance IT operations infrastructure cybersecurity service management SDLC and vendor management.
• Design and apply structured IT maturity and capability assessment frameworks using relevant industry practices and benchmarks.
• Gather analyse score and synthesize assessment findings across multiple IT domains and franchisee environments.
• Identify key capability gaps risks process inefficiencies and areas for improvement across the IT landscape.
• Translate assessment findings into actionable business-focused recommendations and improvement initiatives.
• Develop phased technology roadmaps aligned with business priorities IT maturity operational needs and transformation objectives.
• Assess IT governance structures decision rights accountability models and operating processes.
• Evaluate IT service management practices including incident problem change and service request management with awareness of tools such as ServiceNow.
• Assess SDLC processes covering requirements project management QA release and rollout activities including tools such as Jira.
• Evaluate high-level store and enterprise infrastructure capabilities including WAN/LAN Wi-Fi store networks data centers and cloud infrastructure.
• Assess cybersecurity fundamentals and controls including IAM endpoint security network security and data protection.
• Work closely with franchisee IT leadership business stakeholders vendors and central client teams to validate findings and ensure consistency across assessments.
• Present assessment findings risks recommendations and technology roadmaps to senior leadership and executive stakeholders.
• Ensure IT recommendations are clearly linked to business outcomes such as operational continuity cost optimization scalability compliance and customer experience.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

No

Employment Type :

Full-time