Principal, Change and Release Management Operations

About Northern Trust

As a global leader in innovative wealth management asset servicing asset management and banking services Northern Trust (Nasdaq: NTRS) is proud to guide the worlds most successful individuals families corporations and institutions.

Since 1889 we have aligned our efforts with our three guiding Principles That Endure: Service Expertise and Integrity. Together they reflect the three cornerstones of business conduct which we strive to instill in our employees whom we call partners and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Position : Principal Change and Release Management Operations
Location : Bangalore

Role Overview

Northern Trust is seeking a senior Change and Release Management leader to own and continue to evolve the Management function enabling safe predictable and efficient delivery of production changes across a complex highly regulated technology environment.

This role is accountable for ensuring that change governance enables business outcomes balancing velocity stability risk and regulatory expectations at enterprise scale.

Key Responsibilities

Governance CAB & Risk Decisioning

• Lead the endtoend Change Management process ensuring compliance with IT controls regulatory standards and enterprise risk frameworks
• Chair and actively participate in Change Advisory Board (CAB) forums driving collaborative wellinformed change decisions
• Partner closely with Business Units (BUs) Technology and Operations leaders to ensure riskbased outcomefocused decisioning on changes
• Promote and sustain a riskaware decisiondriven change culture with strong exception evaluation and mitigation strategies
• Partner with Risk & Control Audit and other Lines of Defense to evidence control monitoring and ongoing compliance
• Oversee internal and external change audits ensuring timely execution transparent issue management and senior leadership visibility

Operational Excellence

• Design and operate lean scalable and resilient change processes suitable for highvolume production environments
• Define implement and enforce SLAs across the full change lifecycle
• Produce executiveready monthend change reporting highlighting throughput risk trends systemic issues and improvement opportunities
• Drive continuous improvement initiatives to improve production stability and operational maturity

Technology Delivery & Tooling Enablement

• Partner with the Change Management Product Owner to enable tooling modernization and workflow automation including requirements testing and enterprise adoption
• Leverage enterprise platforms such as ServiceNow Azure DevOps Clarity and other PPM / ITSM tools
• Apply a strong understanding of application delivery models release practices and testing readiness when assessing change risk and deployment confidence
• Integrate cybersecurity considerations and control dependencies into CAB discussions and change approval decisions

Leadership & Stakeholder Partnership

• Lead coach and develop a highperforming Change Management team
• Act as a trusted partner to Engineering Application Development Infrastructure Operations and Business stakeholders
• Communicate clearly and credibly with senior management enabling informed and timely decisionmaking

Experience & Qualifications

Required

• Minimum 20 years of experience in the IT industry with senior leadership accountability
• Minimum 6 years of experience leading Change and/or Release Management functions within large complex environments
• Strong priorcareer experience in software development or engineering enabling deep understanding of application lifecycles deployment risk and delivery constraints
• Prior exposure to testing disciplines minimum 5 years (system integration or user acceptance testing) strongly preferred
• Minimum 8 years of experience working within development or engineeringled organizations
• Strong understanding of Custody Trade and Payments Operations within financial services environments
• Demonstrated experience in financial services or other highly regulated industries
• Proven expertise with ITSM controls ITGCs and audit frameworks
• Handson experience working with SMO (Service Management Operations) platform and internally developed proprietary application platforms
• Bachelors degree required

Certifications (Preferred Not Mandatory)

• ITIL (Foundation or higher)
• SAFe Agilist / Agile Leadership certifications
• PMP or equivalent project / delivery certification

Working with Us

As a Northern Trust partner you will be part of a flexible and collaborative work culture which has a strong history of financial strength and stability. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trusts history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office established in 2005 is home to over 5600 this stunning office space we offer fantastic amenities which include our Arrival Hub - Jungle the GameZone and the Employee Experience Zone that appeal to both clients and employees.Learn more.