Principal Architect
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Job Summary
About MoEngage
MoEngage is an insights-led customer engagement platform trusted by 1350 global consumer brands including McAfee Flipkart Dominos Nestle Deutsche Telekom and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analytics arms marketers and product owners with insights into customer behavior.
Brands can leverageMoEngage Personalizeto orchestrate journeys and build 1:1 conversations across the website mobile email social and messaging channels.MoEngage Inform the transactional messaging infrastructure helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngagesAI Suite helps marketers develop winning copies and creatives optimize campaigns and channels that boost engagement and help with faster execution.
For over a decade consumer brands in 60 countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries MoEngage is backed by Goldman Sachs Asset Management B Capital Steadview Capital Multiples Private Equity Eight Roads F-Prime Capital Matrix Partners Ventureast and Helion Ventures.
MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management Q1 2024 report and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
You will hold the blueprint for our reliability cost-efficiency and next-generation capabilities. You will be responsible for integrating massive-scale AI initiatives into our core distributed systems ensuring we remain not just a market leader but a technology pioneer.
1. Vision & Strategy (Beyond 2026)
- Architect the AI Transformation:Spearhead the architectural design for MoEngages AI-native capabilities. This includes building scalable inference pipelines training infrastructure vector database management and LLM orchestration layers.
- Future-Proofing Infrastructure:Define the North Star architecture that supports 100x growth in data volume and complexity. Identify strategic inefficiencies and drive the adoption of paradigm-shifting technologies (e.g. Zero Copy Real-time Stream Processing).
- Strategic FinOps & Unit Economics:Take ultimate accountability for the cost-efficiency of our cloud footprint. Design systems where cost scales sub-linearly with growth specifically managing the high-cost implications of GPU compute and AI workloads.
- Deep-Dive Problem Solving:Demonstrate the ability to go vertically deep into the network/database level to solve hard problems regarding latency throughput and consistency in distributed systems.
- Cross-Functional Orchestration:Translate vague business goals into concrete technical roadmaps. Subdivide multi-year strategic initiatives into actionable monthly/quarterly execution plans across multiple engineering verticals.
- Cultivate Engineering Excellence:Raise the bar on sustainable engineering by institutionalizing best practices in observability chaos engineering and automated resiliency.
- Executive Advisory:Act as a trusted technical advisor to the business helping them crack complex integrations understand customer challenges and help architect solutions
- Mentor the Mentors:Coach Tech Leads Staff and Architects helping them navigate complex technical trade-offs and developing the next generation of architectural leaders at MoEngage.
- 15 yearsof software engineering experience with at least2 yearsin a Principal/Chief Architect role or equivalent.
- BS MS or PhD in Computer Science or related field.
- Hyper-Scale Distributed Systems:Proven track record of designing systems that handle millions of transactions per second (TPS) and petabyte-scale data ingestion.
- Cloud Native Expert:Deep mastery of AWS/GCP/Azure ecosystems including container orchestration (K8s) service mesh and multi-region active-active architectures.
- Database Architectures:Expert-level knowledge of various data stores (NoSQL NewSQL Columnar Time-series) and the ability to choose the right tool for high-throughput/low-latency scenarios.
- Visionary Communication:Ability to write Vision docs
- Product Thinking:You dont just build tech; you understand the Why. You can articulate how architectural decisions impact the customer experience reliability and the P&L.
- Resilience & Maturity:A history of navigating high-pressure situations resolving technical disagreements with grace and fostering a collaborative psychological-safe environment.
- Industry Recognition:You are a recognized figure in the tech community (published author frequent conference speaker or open-source contributor).
- AI/ML Infrastructure:Hands-on experience architecting platforms for Generative AI/LLMs. Familiarity with MLOps pipelines Model Serving and Vector search technologies
- Legacy Modernisation:Proven success in strangulating monolithic architectures into microservices/serverless patterns without downtime.
At MoEngage you wont be maintaining the status quo. You are being hired to break existing limits.
AtMoEngage we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate we create the most value for our clients our employees and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.
Employment atMoEngage is based solely on professional competence skills and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender ethnicity abilities age identity orientation or expression marital status (including pregnancy) religion and beliefs or any other status protected by law.
It is our policy to comply with all applicable national state and local laws related to non-discrimination and equal opportunity.MoEngageis truly a place where everyone can bring their passions authentic selves and talents to work collaborating to drive progress and solve meaningful challenges.
Why Join Us!
At MoEngage we are passionate about our team and technology - see below to know more about us.
We handle more than a billion messages every day. Rest assured you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.
Required Experience:
Staff IC
About Company
Execute your cross channel marketing strategy with MoEngage’s insights-led customer engagement platform. Leverage the power of personalization with MoEngage.
