Primary Market Research (PharmaLifesciences)

Roles and Responsibilities

• Lead day to day client communication related to project status updates milestones bottlenecks or challenges etc.
• Partner with client stakeholders across segments and countries to translate business questions into survey / interview questions to help understand customer opinions and perspectives.
• Design survey questionnaires and interview discussion guides to capture quantitative and qualitative feedback from customers.
• Design market research studies for representation of different customer segments sample size etc. to ensure adequate universe coverage.
• Coordinate with market research vendors to ensure data is being captured accurately and in a timely fashion.
• Design analysis plan of survey and interview data to ensure the insights are in line with clients business objectives and lead to actionable insights from a marketing RoI standpoint.
• Undertake competitor analysis wherever possible to provide competitive advantage to client team and help identify areas of improvement.
• Execute wave of wave analysis comparison across customer surveys and in-depth interviews and provide insights on how perception and performance of client and competitors are changing over-time.
• Work with in-house advanced analysis team to identify ways of leveraging AI/ML to help optimize the clients PMR process.
• Support proposal writing RFP response RFQ collation etc. for business development initiatives for multiple clients.
• Lead multiple PMR projects independently while managing small teams of Analysts/Senior Analysts to deliver high-quality solutions.
• Provide input for development of analytical and AI solutions supporting pharmaceutical sales marketing and commercial operations.
• Ensure timely delivery with strong focus on quality client satisfaction and agreed SLAs.
• Drive structured project execution through effective planning documentation and stakeholder communication.
• Drive automation using reusable code AI-assisted workflows and scalable analytics solutions.
• Maintain knowledge repositories reusable assets SOPs and quality frameworks to improve delivery efficiency.
• Build new analytical capabilities identify business opportunities and support organizational growth.
• Contribute to whitepapers capability building internal assets and thought leadership initiatives.
• Develop and deliver presentations and recommendations to senior client stakeholders during delivery and business development.
• Support mentoring grooming and knowledge-sharing initiatives across the team especially for newer team members not familiar with PMR.
• Ensure compliance with organizational processes governance and quality standards.

Additional Information

• Strong interpersonal and client communication skills.
• Excellent leadership collaboration and stakeholder management abilities.
• Strong analytical thinking and problem-solving mindset.
• Storyboarding and storytelling skills to translate analytics into business insights.
• Ability to manage multiple priorities in a matrix organization.
• Passion for continuous learning innovation and adoption of emerging AI technologies.
• Strong commitment to quality ownership and customer success.

Eligibility Criteria

Required Experience

• 59 years of experience in Primary Market Research qualitative as well as quantitative
• 24 years of experience in Healthcare Lifesciences or Pharmaceutical Analytics is preferred.
• Strong quantitative analytical and problem-solving skills.
• Ability to quickly understand new survey / interview results and translate them into business insights.
• Experience working with global teams and cross-functional stakeholders is desirable.

Technical Skills

• Proficient in Microsoft Office SQL SPSS or R Power BI or Tableau is must
• Hands-on experience in survey design interview / discussion guide design survey analysis plan design report structuring survey insight generation etc. is a must
• Hands-on experience with Azure AWS or GCP is good to have
• Pharmaceutical commercial analytics knowledge is highly desirable.

Basic Qualifications

• Bachelors / Masters (or equivalent) in Operational Research Statistics Economics Applied Mathematics or related quantitative discipline.
• Excellent written and verbal communication skills in English.

Qualifications :

MBA

Remote Work :

Yes

Employment Type :

Full-time