Premium Services Visa Consultant

Position Overview:â

We are looking for a Premium Services Visa Consultant based in Bengaluru. This is an office-based role supporting corporate and individual clients with visa passport and travel document services. The successful candidate will provide expert guidance manage end-to-end visa processing prepare and validate documentation ensure compliance with visa requirements and deliver exceptional customer service throughout the application process. Working closely with internal teams this role requires strong communication attention to detail problem-solving skills and the ability to manage high volumes while maintaining accuracy quality and timely service delivery.

Responsibilities:â

• Provide highest level of customer service in identifying required documents application preparation validation submission pick up and return to customer for visas passports. and related services ensuring accurate efficient and timely processingâ
• Provide current accurate information to customer regarding visa and passport requirements processing and delivery; assist customer in making informed decisionsâ
• Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate complete and timely Provide customer with real-time updates throughout the processâ
• Promote best practice ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent courteous and professional mannerâ
• Develop expert skill in visa and passport processing maximizing efficiency and productivityâ
• Work closely with CIBT teams such as Processing Dispatch Liaison to ensure seamless process for every customerâ
• Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issuesâ
• Document information in CIBT secure database in accordance with company protocol ensuring data integrity and appropriate records retention scheduleâ
• Stay abreast of all product/senriceenhancements system updates and changes to requirements â
  Assist colleagues and other teams as requestedâ
• Maintain strict client confidentiality ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other dataâ
• Complete all work in strict compliance with law regulations and company policies supporting CIBTs strong ethical cultureâ

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Requirements:â

• Bachelor of Arts/Bachelor of Science degree or Associates Degree with two years experience or equivalentâ
• 1-5years experience; highly desirable: experience in travel hospitality or embassy/consulate relationsâ
• Fluency in written and spoken Englishâ
• Exceptional communication and interpersonal skillsâ
• Strong client service mentalityâ
• Solutions-focused with excellent attention to detail and accuracyâ

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals operating in 25 countries worldwide. With more than 30 years of experience CIBT is the trusted service provider to many of the worlds leading companies including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide and CIBTvisas a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast convenient and secure manner.

Equal Employment Opportunity

CIBT is committed to building a diverse equitable and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race color ethnicity national origin religion or belief sex gender gender identity or expression sexual orientation age disability medical condition marital or family status veteran status genetic information or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation please contact us at .

Required Experience:

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