PCoE Specialist (L3) – Oracle EBS

PCoE Specialist (L3) Oracle EBS

Provide Level 3 technical expertise governance and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents platform standards service improvements and vendor engagement.

Provide L3 technical expertise and escalation support for complex platform issues.
Lead troubleshooting and root cause analysis for critical incidents.
Govern platform standards configurations and best practices.
Review and approve significant platform changes and releases.
Collaborate with vendors and technology partners for issue resolution.
Support security compliance and platform lifecycle initiatives.
Mentor and provide technical guidance to L2 support engineers.
Contribute to service improvement and platform optimization initiatives.

Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required.

Strong platform administration governance troubleshooting and operational leadership experience.

Strong expertise in:
Oracle E-Business Suite (R12.1 / R12.2)
Oracle Workflow and Mailer Administration
Concurrent Manager Administration
Oracle WebLogic Server
Oracle HTTP Server (OHS)
Oracle EBS Technology Stack (AD/TXK)
Oracle Database Administration
Oracle Cloud Infrastructure (OCI)
Oracle SSO OID and LDAP Integration
Release and Deployment Management
EBS Patching and Lifecycle Management

Hands-on experience with:
Oracle EBS administration and support
EBS cloning and environment management
Workflow and mailer troubleshooting
Release deployments and patch governance
OCI-based EBS environments
Oracle SR management

812 years of relevant enterprise platform administration engineering and support experience.

Preferred: ITIL Foundation and relevant Microsoft Oracle EBS OCI SQL or platform-specific certifications.

Leadership and ownership
Mentoring and coaching
Stakeholder management
Strong analytical and problem-solving skills
Excellent written and verbal communication

Automation and scripting
Hybrid cloud experience
Service improvement initiatives
Vendor management experience

Monday to Friday India & Europe Business Hours coverage with on-call support for critical incidents as required.

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