Payroll Vendor Manager, Amazon Global Payroll team

The Amazon Payroll team within Amazon Finance Operations (FinOps) is a fast-paced team-focused dynamic environment. Our mission is to pay employees accurately and on time every time whilst keeping our costs controlled and complying with all regulatory requirements. The Amazon Payroll team is looking for an energetic enthusiastic relationship manager with outstanding analytical negotiation and project management skills to join our Vendor Management team.

The Payroll Vendor Manager is responsible for payroll vendor selection and vendor management across all countries. This position will help oversee the performance of payroll service providers (vendors) and keep all agreements current. The incumbent is required to build strong relationships with Legal Finance Operations Tech Compliance HR and regional payroll operations teams.

This broad role is not only a relationship management role it also focuses on Operational Excellence by partnering with Lean Six Sigma Black Belt team members to support continuous improvement of Amazon processes aligning them with customer requirements and delivering positive impacts in controllership quality and cost savings. This role may expand beyond the payroll space to support internal partners in FinOps and HR as needed. This position will initially have no direct reports.

Key job responsibilities
Responsibilities include but are not limited to:
Supporting the management of payroll vendor selection.
Supporting market research activities.
Supporting the negotiation and maintenance of contracts ensuring reduction of cost per pay slip and alignment with Amazons compliance and control requirements.
Assisting and participating in vendor meetings as required.
Analyzing and developing vendor performance data to support vendor governance.
Analyzing vendor cost and cost improvement opportunities monitoring monthly spending patterns and identifying exceptions and areas for potential improvement.
Deep diving customer pain points in a country and making recommendations for scalable solutions.
Responding to escalations in a timely manner
Supporting continued development of materials techniques and metrics to identify opportunities to improve VM tools systems and processes.
Building and maintaining knowledge management tools such as wikis and shared drives.
Training and mentoring stakeholders in vendor-related processes.

Key skills required
Experience in payroll HRO or BPO services account management process improvement procurement contract negotiation and creation. Ability to invent and simplify processes adopt AI tools to drive efficiency and willingness to learn the payroll cycle and collaborate across multiple teams.
Communication problem-solving process improvement stakeholder management negotiation skills and experience leveraging AI tools for operational improvement.

- Bachelors degree in Business Operations Supply Chain Management Engineering or a related field
- 3 years of vendor management or 3 years of relevant discipline work experience
- 3 years of data analysis work and leveraging analytics to make decisions experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Experience with advanced use of Excel and using statistical analysis applications or experience in vendor management
- 3 years of vendor management or 2 years of relevant discipline work experience
- 3 years of experience in vendor management procurement contract negotiation or account management

- Experience in payroll operations
- Experience managing and negotiating contracts and vendor relationships
- Experience delivering Lean/Six Sigma projects such as Kaizens Greenbelts and continuous improvement initiatives this should include needs assessment business case creation scope definition project planning and project implementation
- Experience in creating process improvements with automation and analysis or experience in identifying leading and executing opportunities to improve automate standardize or simplify finance or business tools and processes
- Experience communicating results to senior leadership or experience in identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan
- Masters degree (MBA or related discipline)
- Experience dealing well with ambiguity prioritizing needs and delivering measurable results in an agile environment
- Experience with end-to-end project management or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience building and scaling knowledge management systems (wikis runbooks shared repositories).

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