Payroll Specialist III

Responsible for ensuring all aspects of the payroll cycle including tax benefits garnishments etc. are processed reconciled audited and transmitted accurately and timelyEnsure accurate and timely processing of payroll impacting changes tax forms payments and payroll processing for assigned clientsResponsible for quality control and auditing to ensure accuracy and low error or defect percentageWork with cross-functional internal partners to resolve client payroll matters and employee inquiriesProvide Payroll support services to clients according to Ceridian contract legislative requirements and business needsManage client and consumer related tasks within the case management system ensuring all documentation is complete accurate and timelyOur ideal candidate should have:Industry related certifications or will obtain after employmentMulti-client payroll processing experience2500 employee payroll processing experienceEnd-to-end payroll processing experienceExperience with Dayforce HCM or similar cloud payroll technologyStrong working knowledge of quality control and auditing standardsA desire to continually learnAbility to communicate and collaborate with clients and internal team membersMultinational (US/CA) payroll processing experience is an assetBilingual is an assetESSENTIAL FUNCTIONS Drive customer satisfaction by providing high quality of serviceThink and act ahead spot opportunities and act accordingly and proactively contribute to process improvementsAdhering to and reporting on SLA metricsProvide direction and assistance to other payroll individual or team training as requested/requiredCreate update standard operating procedures and performs quarterly document reviewsMeets quality control standardsManage client and consumer related tasks within the case management system ensuring all documentation is complete accurate and administrative functions as required with minimal supervisionResponsible for quality control and performing audits of both work of peers and client data to ensure accuracy and low error or defect percentageWork with cross-functional internal partners to resolve client payroll matters and employer and employee inquiriesAbility to communicate and collaborate with clients and internal team membersResponsible for ensuring all aspects of the payroll cycle including all payroll impacting changes are processed reconciled audited and transmitted accurately and timelyProvide Payroll services to clients according to Ceridian contract legislative requirements and business needsProactively manage quarter and year-end payroll auditing and processingResolve clients issues and provide superior customer service to internal and external partnersProvides training supporting peers and customers as neededExecutes minor configuration updates to product as applicable (PCR Lite)Executes Change Control process following change standardsAttends and leads customer meetings where required and supports discussions from payrollSupports Client Relationship Executives with requests as needed for customerCanada specific: Performs monthly reconciliations of tax remittances Strong legislative working knowledge of all Canada garnishments to interpret calculate validate or enter ROE as of work between 8am-8pm Eastern Standard Time (EST)EDUCATION & EXPERIENCE REQUIREMENTSMinimum QualificationsMust have a minimum of 3.5-4years of payroll (US/Canada) knowledgemaximum 5-6 yearsGood time management to meet the deliverablesUnderstanding of SLAs and payroll deliverablesAbility to communicate and collaborate with clients and internal team membersAbility to work independently and make decisionsHighly skilled with in-depth knowledge of complex customer requirementsCan work as part of a team and independently with little supervisionHave an I own it attitude about deliverables and projects from start to finishExperience in an outsource environment an assetBe routinely flexible in work schedule to support clients and team based on business needs (weekends and public holiday work may be required)A desire to continually learn and thrive in a fast-changing environmentGood analytical organizational and problem-solving skillsIntermediateto advanced proficiency in Microsoft ExcelFluent in English both verbal & writtenExperience with Dayforce or similar cloud payroll technology an assetGood understanding of payroll benefits garnishments ROEsand taxation and an understanding of applicable legislative requirements