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Payment Gateway & Merchant Onboarding Specialist
Job Location:
Monthly Salary:
Posted:
29 September 2026 (3 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Role
We are looking for a driven and technically adept Payment Gateway & Merchant Onboarding Specialist to lead end-to-end deployment of our payment infrastructure. You will integrate payment gateways set up and configure POS/teller devices and own the full merchant onboarding journey from first contact to go-live.
Key Responsibilities
1. Payment Gateway Integration & Configuration
- Own end-to-end setup of payment gateway integrations (UPI cards BNPL wallets) for merchants and enterprise clients
- Configure and manage MIDs TIDs acquiring bank routing and settlement parameters
- Troubleshoot payment failures reconciliation mismatches and gateway downtime in real time
- Work with acquiring banks and card networks (Visa Mastercard RuPay) to resolve escalations
2. Teller Device & POS Setup
- Deploy configure and commission POS terminals Android smart POS mPOS dongles and EDC machines at merchant locations
- Perform device provisioning firmware loading payment application keys (DUKPT/Master-Session) and acquirer certificates
- Conduct on-site hardware health checks connectivity testing (SIM/Wi-Fi/LAN) and transaction acceptance tests
- Manage device inventory track asset movement replacements and field repairs
- Train merchant staff on device usage settlement procedures and basic troubleshooting
3. Merchant & Customer Onboarding
- Drive KYC-compliant onboarding of new merchants document collection business verification compliance review
- Coordinate with compliance risk and banking teams to activate merchant accounts within SLA
- Conduct merchant education sessions covering transaction limits chargeback handling and fee structure
- Track onboarding funnel metrics and identify drop-off points to improve activation rates
4. Operations & Reporting
- Maintain accurate records in CRM/ticketing for all installations onboardings and open issues
- Generate daily/weekly reports on deployment pipeline device health and onboarding SLA adherence
- Collaborate with sales product compliance and tech teams for seamless merchant experience
Required Qualifications
Mandatory: 26 years of direct hands-on experience at one of: PhonePe Paytm Pine Labs BharatPe Razorpay MSwipe Ezetap PayU Innoviti Worldline or equivalent fintech/acquiring bank.
Technical: UPI/card acquiring/QR payments POS TMS device provisioning gateway APIs MID/TID management PCI-DSS basics.
Soft Skills: Field execution strong communication (English Hindi/Telugu preferred) customer-first mindset.
Education: B.E./ or equivalent. Fintech certifications a plus.
Required Experience:
IC
About Company
MyClassboard MyClassboard is a school ERP software, a platform with a suite of modules to automate school management process.
