Oracle CRM Consultant (65963)

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Oracle CRM Consultant
Location: Bengaluru/Hyderabad/Pune India
Employment Type: Full-time / Contract

Role Overview/Job Responsibilities

We are seeking an Oracle CRM Consultant with hands on expertise in Oracle Depot Repair Oracle Teleservices and Oracle Service Contracts. The ideal candidate should have strong experience supporting global clients in AMS/Managed Services environments with the ability to handle complex service flows issue resolution and enhancement requests across both EBS and Cloud service modules.

Key Responsibilities:

1. Application Support (L2/L3/L4)

Provide day to day support for:

Oracle Depot Repair

Oracle Teleservices

Oracle Service Contracts

Related service modules and touchpoints in EBS or Cloud.

Troubleshoot application issues perform root cause analysis and deliver permanent fixes.

Resolve service requests incidents and change requests within defined SLAs.

Support end to end service processes including:

Service Request creation

Task management

Repair execution and logistics

Entitlement checks

Warranty and contract validations

Charges and billing

2. Functional Configuration & Enhancements

Perform configurations and setups in Oracle CRM modules based on business requirements.

Work with business users for gathering requirements for enhancements or functional improvements.

Create and maintain functional documents (BRD MD050 BR100 configuration documents).

Test and validate enhancements customizations and integrations.

3. Integration & Cross Functional Support

Work with cross-functional teams across:

Inventory (INV)

Order Management (OM)

Purchasing (PO)

Accounts Receivable (AR)

Advanced Pricing (QP)

Validate dependencies across service processes and financial impacts.

Collaborate with technical teams on interfaces custom objects reports and extensions.

4. Testing Release & Cloud Updates

Prepare SIT/UAT scenarios and test scripts.

Execute regression testing for:

Quarterly Oracle Cloud releases

EBS patches and rollups

Custom enhancements

Coordinate with environment release and DevOps teams on migration activities.

5. Documentation & Compliance

Maintain SOPs configuration documents troubleshooting guides and knowledge base articles.

Adhere to ITIL processes (Incident Problem Change Management).

Ensure audit compliance and support security reviews.

6. Stakeholder & Client Interaction

Work directly with business users service managers and global stakeholders.

Provide functional insights resolve user queries and offer proactive improvement suggestions.

Communicate issue impacts timelines and status clearly and professionally.

Required Skills & Qualifications:

4 8 years of experience in Oracle CRM Service modules.

Strong hands-on expertise in:

Oracle Depot Repair

Oracle Teleservices

Oracle Service Contracts

Good understanding of end-to-end Service Flows:

Warranty & Contract Entitlements

RMA and Return Flows

Repair Execution and Depot Logistics

Charges and Billing through AR

Working knowledge of related modules:

Inventory Order Management AR Pricing

Experience in AMS/Managed Services with ticket-based delivery.

Ability to perform data validations using basic SQL.

Experience with ITSM tools (ServiceNow Remedy Jira).

Nice-to-Have Skills:

Exposure to Oracle Field Service (EBS or Cloud).

Knowledge of Oracle Cloud Service modules (Service Logistics Service Contracts Cloud).

Understanding of APIs workflows and extensions.

Experience in global support models (24x7 hybrid teams).

Oracle certification in CRM/Service modules (preferred).

ITIL v3/V4 certification

Education:

Bachelors or Masters degree in Engineering Computer Science Information Systems or related fields.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.