Enter a job title or keyword

Operations Support System Engineer

Megaport

Job Location:

Gurugram - India

Monthly Salary: Not provided by the employer

Posted: 21 August 2026 (Yesterday)

Application Deadline: 19 November 2026

Vacancies: 1 Vacancy

Job Summary

About Megaport

Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.

Our Team Culture

Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.

Were committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Dont meet every requirement Thats okay. If youre excited about this role we encourage you to apply.

Your Role

Megaport is looking for an experienced hands-on engineer in OSS and operations automation. This is a new role within Megaports operations department. The purpose of the role is to continue managing our monitoring and customer support systems implement synergies with existing tools and develop automation for day-to-day work. Your customers are the front-line support team CS / TSE / NOC Network Operations Engineering and Production Development Engineering teams.

To be successful in this role you will need to be experienced in relevant technologies have excellent interpersonal skills be able to project-manage dependencies across technical departments and lead the implementation of operations tools/automation strategy.

We are looking for someone excited to lead the development of this capability. There is an abundance of high-value opportunities in this space for Megaport. Proven experience in designing implementing and maintaining OSS tools is a must. The ideal candidate would have a genuine interest in analysing measurable operations work activity exploring opportunities to develop systemic automations and managing the design and implementation of the identified opportunities.

What Youll Be Doing

Business Analysis Solution Architecture & Stakeholder Engagement

Requirements Elicitation & Scoping: Partner with operations managers business units and key stakeholders to capture analyse and refine operational and network requirements into detailed Business Requirements Documents (BRDs) Epics User Stories and Acceptance Criteria (BDD/Gherkin).
Architecture & Executive Sign-off: Collaborate with internal technology teams to architect scalable end-to-end solutions; present technical proposals and delivery roadmaps to Business Unit leadership for sign-off.
Technical-Business Bridge: Translate complex network operational data and technical findings into actionable business insights workflow models and operational improvements.

End-to-End Delivery & Platform Management

Lifecycle Ownership: Own solution delivery from concept to productionincluding solution design project management implementation QA testing and release management.
Cloud Infrastructure & System Integration: Design deploy and maintain resilient application capabilities across Linux and AWS leveraging REST APIs Message Bus architectures OAuth and webhooks.
Process Improvement & QA Strategy: Identify operational bottlenecks design UAT procedures and test strategies automate manual tasks and ensure platform scalability reliability and security.

Openware Observability Monitoring & Network Assurance

Open-Source Monitoring Management: Deploy maintain and optimise openware observability stacks (Prometheus Grafana OpenNMS Nagios and / Alertmanager) to modernise and replace legacy commercial monitoring suites.
Proactive Assurance & Telemetry: Configure streaming telemetry SNMP MIBs and automated alert thresholds across network elements and cloud applications to ensure rapid failure detection.
Incident Escalation & RCA: Provide Level 3 troubleshooting and root-cause analysis (RCA) to resolve complex operational network and system incidents.

Salesforce Ecosystem & Business Intelligence

Custom Development & CI/CD: Build and support solutions within Salesforce Service Cloud utilising Apex LWC SOQL/SOSL Agentforce 360 and Data Cloud backed by GitHub-based CI/CD pipelines.
Platform Administration: Administer security models (Roles Profiles Permission Sets FLS MFA/SSO) declarative automations (Salesforce Flow) custom objects and data governance.
BI Dashboards & Reporting: Design build and maintain executive reports and interactive dashboards in Power BI and Salesforce to drive data-informed decision-making.

Atlassian Ecosystem & Jira Space Administration

Jira Space & Project Administration: Configure and manage Jira spaces issue types custom workflows field configurations screen schemes and permission models across operational teams.
Workflow Automation: Build and maintain native Jira Automation rules custom JQL filters and webhooks to streamline cross-team routing SLA tracking and operational handoffs.

Governance Lifecycle & Operational Support

Knowledge Base Authoring: Create and maintain technical specifications architecture diagrams API docs and operational playbooks in Confluence.
Vendor Management & Cost Optimisation: Partner with third-party vendors and partners to manage product lifecycles integrate external systems and optimise system costs.
On-Call Support: Participate in scheduled on-call rotations and maintain flexible working hours to support critical incidents and maintain system uptime.

What We Are Looking For

Professional & Industry Experience with Certifications Required or Preferred

810 Years of Experience: Proven track record in IT Telecommunications or Cloud Systems Engineering within hybrid Business Systems Analysis OSS/BSS Salesforce and Atlassian administration roles.
Agile & Remote Leadership: Demonstrated ability to work independently within distributed teams participate actively in Agile frameworks and manage multi-stakeholder engagements.
Certifications: Salesforce or Atlassian Business Analysis & Agile Cloud & Analytics and Telecom & Network Frameworks

Business Analysis & Business Intelligence

Requirements & Process Mapping: Expertise modelling As-Is and To-Be operational workflows performing gap analysis and building specs using Lucidchart Visio Jira and Confluence.
Data Visualisation & Analytics: Hands-on experience constructing dashboards JQL filters gadget views and KPI metrics in Power BI Salesforce Reports and Jira.

Openware OSS & Network Assurance

Observability Tools: Hands-on experience with open-source monitoring and alerting tools including Prometheus Grafana Alerta () Alertmanager OpenNMS and Nagios.
Networking Protocols: Solid understanding of Network Management Systems (NMS) SNMP MIBs streaming telemetry MPLS and AWS networking platforms.

Salesforce Ecosystem Engineering

Admin & Declarative Tools: Deep knowledge of Salesforce Service Cloud Flow Builder Data Loader AppExchange Omni-Channel and security controls.
Programmatic Development: Practical experience with Apex Triggers Lightning Web Components (LWC) SOQL SOSL Data Cloud and Agentforce 360.
DevOps & Release Management: Hands-on release management using DevOps Centre Change Sets and GitHub-based CI/CD pipelines.

Atlassian Ecosystem Administration

Jira Admin & Automation: Advanced skills in native Jira Space administration custom workflow/scheme design Jira Automation rules webhooks and advanced JQL.

Software Engineering DevOps & Data

Programming & Scripting: Strong coding skills in Python and Shell scripting; proficiency in Groovy JavaScript Vue and working knowledge of Perl.
Databases: Hands-on experience querying and managing PostgreSQL MongoDB and MySQL.
Cloud & IaC: Functional knowledge of AWS cloud services Linux sysadmin and Infrastructure as Code (IaC) tools.

Working Conditions Location and Hours

Full-time office-based role at our Gurugram office
The working day is 8 hours and the working week is 40 hours.
24/7 on-call availability for emergencies
You will get 2 days weekly off (on-call availability for emergencies)
90-day notice period for resignation after the probation period
Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies

What We Offer

Subject to the internal policies of Megaport which may be updated from time to time:

18 days per years privilege/earned leave
Family health insurance according to company policy
A motivated team combining industry experts and emerging talent.
Recognition programs including Legend and Kudos Awards.
Health & wellness programs and mental well-being support.

#LI-DNI

If you have any questions please reach out to Megaports Talent Acquisition Team at emailprotected

NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team emailprotected directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Apply Now