Operations Support Specialist
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Job Summary
Job Description (JD)
Key Responsibilities
1. End-to-End Operations Support & Troubleshooting
o Manage and troubleshoot day-to-day business operations across the
complete order lifecycle including:
Purchase Order (PO) generation
DDE processing
Goods Receipt Note (GRN)
Stock updates in the Dealer Portal
Sales Order processing
Customer Care (CC) operations
Warehouse (WH) operations
Dispatch execution
E-Invoicing
2. Cross-Functional Coordination
o Work closely with Warehouse Operations and Customer Care teams to
ensure seamless daily operations.
o Ensure adherence to defined processes and system policies.
o Identify operational gaps and recommend process improvements to
enhance efficiency and customer experience.
3. SAP & Infinity Development Coordination
o Coordinate with the SAP and Infinity development teams for system
enhancements and new feature implementations.
o Define project scope and business requirements.
o Finalize business logic in consultation with stakeholders.
o Manage implementation testing and user acceptance.
o Ensure smooth deployment and stable transition into the production
environment.
4. SAP Master Data Management (Domestic & Export Business)
o Manage master data for Fabric Rugs and Bedding businesses.
o Maintain Customer Master including pricing and discount structures.
o Create and maintain Material Master records.
o Maintain Domestic and Export Price Masters.
5. Sansaar Website Management
o Manage product listings and content updates for the Sansaar website
including Fabric and Store categories.
o Ensure product information is accurate complete and up to date.
6. Product Content Coordination
o Coordinate with external vendors for fabric flat-shot photography
required for the website and dealer portals.
o Ensure timely availability of high-quality product images.
7. Courier Partner Management
o Coordinate with courier service partners to ensure smooth logistics
operations and uninterrupted invoice generation.
o Resolve operational issues related to shipping and dispatch.
8. Payment Gateway Management
o Coordinate with payment gateway partners to ensure seamless online
payment processing.
o Troubleshoot payment-related issues and ensure timely resolution.
9. Sansaar Portal & Mobile Application Administration
o Maintain and manage master data across the Sansaar Dealer Portal
and Mobile App including:
Material Master
Customer Mapping
Price Lists
Courier Configuration
Courier Rate Master
Sales Representative Mapping
Collection Masters
10. Dealer Portal Management & Customization
o Administer and customize the Dealer Portal based on business and
customer-specific requirements for both Domestic and Export markets.
o Ensure system functionality aligns with evolving business needs.
11. Sansaar Export Operations Support
o Manage and maintain export-specific master data including:
Customer Item Mapping
HSN Code Verification
Export Pricing
Customer-Specific Price Lists
o Support smooth execution of export
Required Skills:
Operations ManagementTroubleshootingCrossFunctional CoordinationSAP Functional KnowledgeInfinity System IntegrationMaster Data ManagementProcess ImprovementStakeholder ManagementProject CoordinationAnalytical ThinkingCommunicationAttention to Detail
