Operations Manager I, External Fulfillment
Job Location:
Monthly Salary:
Posted on:
3 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Amazon is looking for a motivated individual for the profile of Operations Manager I ( EU region) for managing day-to-day seller experience operations executing established processes and driving operational metrics within a defined scope. The individual will focus on BAU operations execution seller performance management and supporting program initiatives . The ideal candidate is detail-oriented data-driven and capable of managing a team of Operations Executives to deliver consistent operational outcomes.
Key job responsibilities
1. Seller Performance Management
2. Reporting & Data Management
3. Program Management & Innovation
4. Analytics Automation & Reporting Frameworks
5. Cross-Functional Influence & Stakeholder Management
A day in the life
Execute daily seller experience operations including proactive/reactive calling escalation management and rescue management
Monitor and drive seller experience metrics (FDPS LSR CR DEA FOPS C2P) within the assigned seller cohort
Manage D1 rescue operations holiday management and contingency management to ensure customer promise adherence
Conduct daily performance deep dives and implement corrective actions for underperforming sellers
About the team
The team manages External fulfillment channels for Amazon India. The team is responsible for performance cost quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.
- 1 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- We have a 5-day work week but given the 7 days a week operation the 2 scheduled days off will vary based on shift patterns and business needs.
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
1. Seller Performance Management
2. Reporting & Data Management
3. Program Management & Innovation
4. Analytics Automation & Reporting Frameworks
5. Cross-Functional Influence & Stakeholder Management
A day in the life
Execute daily seller experience operations including proactive/reactive calling escalation management and rescue management
Monitor and drive seller experience metrics (FDPS LSR CR DEA FOPS C2P) within the assigned seller cohort
Manage D1 rescue operations holiday management and contingency management to ensure customer promise adherence
Conduct daily performance deep dives and implement corrective actions for underperforming sellers
About the team
The team manages External fulfillment channels for Amazon India. The team is responsible for performance cost quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.
- 1 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- We have a 5-day work week but given the 7 days a week operation the 2 scheduled days off will vary based on shift patterns and business needs.
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
About Company
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