Operations Manager Data Center

Job Description: Operations Manager Data Center

Position: Operations Manager
Location: Noida

Employment Type: Full-Time
Project: Data Center Operations (Wipro Managed Services)

Job Summary

Wipro is looking for an experienced Operations Manager to lead day-to-day operations for the Data Center project. The role will be responsible for ensuring smooth service delivery team management operational governance incident escalations client coordination and compliance with SLA/KPI commitments. The Operations Manager will act as the primary interface between Wipro delivery teams and stakeholders for all operational matters.

Key Responsibilities

• Manage daily operations of the Data Center environment.
• Ensure adherence to agreed SLAs KPIs and operational processes.
• Lead and manage cross-functional teams including Network Server Storage Backup Security and DC Operations.
• Monitor service performance and drive continuous service improvements.
• Handle major incidents escalations and critical customer issues.
• Conduct daily weekly and monthly operational review meetings with client stakeholders.
• Ensure timely resolution of incidents service requests and problem management activities.
• Manage resource planning shift coverage onboarding and workforce utilization.
• Maintain operational reports dashboards RCA reports and management updates.
• Ensure compliance with security policies audit requirements and operational guidelines.
• Coordinate with internal support teams OEMs and third-party vendors for issue resolution.
• Drive customer satisfaction through proactive communication and governance.

Required Skills & Experience

• 8-15 years of experience in IT Infrastructure Operations or Managed Services.
• Strong understanding of Data Center Operations and IT Service Management (ITIL).
• Experience managing large infrastructure teams in a 24x7 environment.
• Knowledge of Network Compute Storage Backup Security and Cloud operations.
• Strong stakeholder management and customer-facing experience.
• Experience in handling P1/P2 incidents and service escalations.
• Excellent communication leadership and reporting skills.
• ITIL Foundation certification preferred.

Preferred Qualifications

• Experience working with Telecom or Data Center customers.
• Exposure to Nxtra or similar enterprise data center environments.
• PMP PRINCE2 ITIL or Service Management certifications will be an added advantage.

Work Model: 100% Client Site (No Work From Home / No Hybrid Option)