Operations Executive Warehouse & Logistics
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
DENTALKART
(Vasa Denticity Ltd.)
Job Description
Job Title | Operations Executive Customer Calling & WMS |
Number of Openings | 2 |
Department | Operations / Warehouse |
Company | Dentalkart (Vasa Denticity Ltd.) |
Location | Chhatarpur New Delhi |
Experience Required | 13 years in e-commerce operations warehouse operations or customer-facing calling roles |
Reporting To | Operations / Warehouse Manager |
Role Overview
Dentalkart is looking for 2 Operations Executives who can combine customer calling with hands-on warehouse management system (WMS) usage. The role bridges customer communication and warehouse execution - ensuring order-related queries are resolved on call while day-to-day WMS transactions and basic warehouse processes run smoothly and accurately.
Key Responsibilities
Customer Calling
Make and receive calls to customers for order status updates delays discrepancies and general order-related queries.
Communicate clearly and professionally ensuring customer concerns are addressed and logged appropriately.
Coordinate with internal teams to close the loop on customer queries raised during calls.
WMS & Warehouse Operations
Perform day-to-day transactions on the Warehouse Management System (WMS) - order allocation stock updates and dispatch-related entries.
Support basic warehouse operations including inward/outward tracking put-away and picking as required.
Flag and escalate WMS discrepancies (allocation errors stock mismatches) to the concerned team for resolution.
Maintain accuracy of records to support smooth order fulfillment and inventory tracking.
Coordination & Reporting
Liaise between the customer support and warehouse teams to ensure timely resolution of order issues.
Maintain daily trackers/reports on calls handled and WMS tasks completed.
Required Skillset
Calling customers clear confident communication for order-related queries and updates.
Understanding of WMS (Warehouse Management System); familiarity with Vinculum is an added advantage.
Basic understanding of warehouse operations (inward outward put-away picking dispatch).
Desired Candidate Profile
Graduate in any discipline; prior experience in e-commerce/logistics operations preferred.
13 years of relevant experience in operations warehouse or customer calling roles.
Comfortable working with computer systems/WMS software and basic MS Excel.
Good communication skills in English and Hindi.
Willingness to work from the warehouse/office location (Chhatarpur New Delhi).
Required Skills:
Customer Calling Make and receive calls to customers for order status updates delays discrepancies and general order-related queries. Communicate clearly and professionally ensuring customer concerns are addressed and logged appropriately. Coordinate with internal teams to close the loop on customer queries raised during calls. WMS & Warehouse Operations Perform day-to-day transactions on the Warehouse Management System (WMS) - order allocation stock updates and dispatch-related entries. Support basic warehouse operations including inward/outward tracking put-away and picking as required. Flag and escalate WMS discrepancies (allocation errors stock mismatches) to the concerned team for resolution. Maintain accuracy of records to support smooth order fulfillment and inventory tracking. Coordination & Reporting Liaise between the customer support and warehouse teams to ensure timely resolution of order issues. Maintain daily trackers/reports on calls handled and WMS tasks completed. Required Skillset Calling customers clear confident communication for order-related queries and updates. Understanding of WMS (Warehouse Management System); familiarity with Vinculum is an added advantage. Basic understanding of warehouse operations (inward outward put-away picking dispatch). Desired Candidate Profile Graduate in any discipline; prior experience in e-commerce/logistics operations preferred. 13 years of relevant experience in operations warehouse or customer calling roles. Comfortable working with computer systems/WMS software and basic MS Excel. Good communication skills in English and Hindi. Willingness to work from the warehouse/office location (Chhatarpur New Delhi).
Required Education:
Graduate
