Operations Executive
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Job Summary
We are hiring an Operations Executive to support daily service delivery across dog training boarding sitting host/sitter onboarding and pet taxi. This is a junior operations role for candidates who are strong in scheduling follow-ups provider coordination customer communication and daily order execution.
Key Responsibilities
Plan and schedule daily service orders for dog training boarding sitting host/sitter onboarding and pet taxi.
Ensure assigned orders are completed or rescheduled as per customer preference with minimum delay.
Coordinate with trainers hosts sitters groomers drivers and other service providers for daily execution.
Onboard verify and activate new service providers on the platform as per internal process.
Handle customer updates feedback collection follow-ups reschedules and basic issue resolution.
Escalate urgent service issues to the manager and support closure within expected timelines.
Identify upsell opportunities across relevant services and coordinate with sales/operations for conversion.
Maintain daily reports on order status cancellations pending tasks provider updates and customer feedback
Required Skills:
SchedulingFollow-upsProvider coordinationCustomer communicationDaily order executionService deliveryOperations management
