Operations Associate

You will be an important part of the Hyderabad Marketing Operations team within the UK & Ire region.

You will use the internal tools available to fulfil operations campaigns promptly. This includes operations activities such as creating rewards / bonuses promotion campaigns tournaments

Youll help work along with teams to build main processes manage projects and ensure the smooth daily operations of our business.

Youll demonstrate your organisational and team collaboration skills.

Several factors including distinguish the Operations Associate from the Operations Associate.

• level of responsibility (e.g. work on larger more complex projects)
• experience
• technical expertise (e.g. advanced / expert use of all ops tools and systems) and
• contribution to improving business operations (e.g. process improvements tool optimization)

What you will do

• Collaborate with the Marketing Operations team and important team members to meet the daily requirements. This will involve working with:
• Proposition
• Content
• Operations
• Youll build all promotion related configurations within the defined Service level agreements while maintaining quality and minimising errors.
• Responsible for internal QA and ensuring a smooth player journey / experience onsite
• Worl with team members and partners to provide updates gather feedback and address ops related issues
• Youll provide regular updates to the Team Lead on any issues or procedural improvements
• Provide regular and detailed analysis of player activity as directed by the Operations Manager
• Follow up on related incidents and raise an incident when it needs alerting the relevant teams.
• Be an second line support to the Customer Services Team addressing and resolving escalations
• Contribute ideas and suggestions for process improvements efficiency gains and operations related enhancements
• Ensuring the Daily Task Sheets are up-to date

Qualifications :

• You are experienced in the tools and systems used by the HYD Marketing Operations team including:
• PAT Backoffice EDS BO 2.0 CSM
• You are familiar with tools used by the Content team and understand any dependencies (HTML CSS Sitecore)
• You have to collaborate and work well with a diverse team at all levels of seniority.
• You to provide support on weekends / shifts

Additional Information :

At Entain India we offer a package and the support people need to make an impact. Join us and a great compensation package is just the beginning. You can expect to receive benefits like:

• Safe home pickup and home drop.
• A regular bonus and great pension.
• 24 days annual leave.
• Extra paid leave including wellbeing and development days.
• Life assurance and Income Protection.
• Private healthcare and wellbeing support.
• INR 3000 per month Communication allowance.
• Up to INR 16000 per year in Crèche expenses (children under 3).

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process please contact us and well support you.

Were committed to creating a diverse equitable and inclusive workplace where everyone feels valued respected and able to be themselves.

Were an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age disability gender or gender reassignment pregnancy or maternity race religion or belief sexual orientation marriage/civil partnership or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work :

No

Employment Type :

Full-time