Operations Associate

Key Responsibilities

Manage and execute day-to-day operational processes and activities.

Coordinate with internal teams such as Sales Credit Risk Finance and Customer Support.

Handle documentation data verification and operational records.

Monitor transactions applications and cases to ensure timely processing.

Identify operational issues and coordinate with relevant teams for resolution.

Maintain accurate MIS reports trackers and operational dashboards.

Perform data entry reconciliation and quality checks as required.

Follow company SOPs compliance requirements and operational guidelines.

Communicate with customers partners vendors and other stakeholders when required.

Track pending cases and ensure timely closure.

Suggest improvements to existing operational processes to improve efficiency and reduce errors.

Maintain confidentiality and accuracy while handling customer and business information.

Requirements

Bachelors degree in any discipline.

2 years of relevant experience in operations.

Experience in fintech NBFC lending banking financial services or related industries will be preferred.

Good knowledge of MS Excel/Google Sheets.

Strong attention to detail and data accuracy.

Good communication and coordination skills.

Ability to manage multiple tasks and work within deadlines.

Problem-solving and analytical mindset.

Comfortable working in a fast-paced environment.

Interested candidates can share their updated CV/resume for consideration.

Required Skills:

Attention to detailData accuracyCommunicationCoordinationMultitaskingProblem solvingAnalytical mindsetFast-paced adaptability