Operational Manager
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Experience Required:
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Job Summary
Manage day-to-day hospital operations including OPD IPD ICU OT reception and billing.
Ensure smooth patient flow and efficient coordination across departments.
Implement SOPs and maintain quality hygiene safety and compliance standards.
Coordinate with doctors nurses RMOs and support staff for seamless operations.
Handle patient complaints and escalations while ensuring high patient satisfaction.
Monitor operational performance revenue and inventory.
Conduct daily rounds and audits to improve efficiency and patient care.
Support HR activities including staffing training attendance and discipline.
Requirements
MHA / MBA in Healthcare or related qualification.
13 years of experience in hospital operations or healthcare administration.
Strong communication leadership and problem-solving skills.
Knowledge of hospital workflows compliance and patient care operations.
Proficiency in HIS MS Excel and reporting tools.
Ability to work in a fast-paced healthcare environment.
Benefits
Competitive salary a month (based on skills and experience).
Career growth and learning opportunities.
Exposure to end-to-end hospital operations.
Supportive and professional work environment.
Required Skills:
Essential: Graduate in any discipline. Excellent communication skills in English and Kannada. Polite cheerful and patient-centered attitude. Basic computer skills (MS Office Google Sheets CRM WhatsApp Business). Ability to handle multiple calls and appointments efficiently. Professional grooming and presentation. Interest in health fitness or wellness industry. Desirable: Experience in front office customer service or telecalling (preferably in clinics or wellness centers). Fluency in additional languages (Hindi/Tamil/Telugu). Residing within 57 km of the clinic. Female candidates preferred.
