Onboarding Lead

We are looking for an experienced Onboarding Lead Cybersecurity to manage and coordinate the onboarding of customers across multiple cybersecurity solutions. The ideal candidate should have strong technical troubleshooting skills customer-facing experience and hands-on knowledge of security technologies including SIEM EDR/XDR Email Security Vulnerability Management DLP and other enterprise security platforms.

The Onboarding Lead will work closely with customers internal SOC teams security engineers project managers and vendors to ensure successful deployment configuration integration testing and transition of security solutions into ongoing operations.

• Lead end-to-end onboarding of new customers into cybersecurity and SOC services.

• Coordinate onboarding activities with customers internal technical teams SOC analysts and security vendors.

• Understand customer infrastructure security architecture network topology and business requirements.

• Deploy configure integrate and validate security solutions according to customer requirements.

• Troubleshoot technical issues related to SIEM EDR/XDR Email Security DLP Vulnerability Management Network Security and other cybersecurity solutions.

• Troubleshoot agent deployment communication connectivity permissions firewall proxy DNS API authentication and integration-related issues.

• Verify successful log ingestion and event collection within SIEM platforms.

• Troubleshoot missing logs parsing issues collector connectivity event-source configuration and integration failures.

• Assist with EDR agent installation policy configuration exclusions upgrades health checks and troubleshooting.

• Support Email Security onboarding including mail-flow configuration Microsoft 365 integrations DNS records SPF DKIM DMARC quarantine and policy validation.

• Conduct health checks and validate that deployed security solutions are functioning as expected.

• Perform testing before transitioning customers into production/SOC monitoring.

• Conduct regular onboarding/status calls with customers and provide clear project updates.

• Track onboarding dependencies risks technical blockers and pending customer actions.

• Coordinate with product vendors and raise/escalate technical support cases when required.

• Ensure onboarding activities are completed according to agreed timelines and scope.

• Conduct knowledge-transfer sessions with SOC analysts and operations teams before project handover.

• Ensure appropriate monitoring alerting escalation procedures and customer communication processes are established.

• Support change management and customer-approved production changes.

• Identify opportunities to improve onboarding processes documentation automation and operational efficiency.

Candidates should have working knowledge and troubleshooting experience in multiple cybersecurity technologies including:

• SIEM: Microsoft Sentinel Rapid7 InsightIDR Splunk FortiSIEM Elastic or similar platforms.

• EDR/XDR: SentinelOne Microsoft Defender for Endpoint CrowdStrike Bitdefender or similar solutions.

• Email Security: Check Point Harmony Email & Collaboration / Avanan Proofpoint Mimecast Microsoft Defender for Office 365 Barracuda or similar solutions.

• Data Loss Prevention: Forcepoint DLP Microsoft Purview or similar technologies.

• Vulnerability Management: Tenable/Nessus Qualys Rapid7 InsightVM or similar platforms.

• Basic knowledge of firewalls IDS/IPS VPNs proxies and network security technologies.

• Understanding of Windows and Linux operating systems.

• Understanding of Active Directory and Microsoft Entra ID.

• Knowledge of Microsoft 365 and Azure environments.

• Understanding of TCP/IP DNS DHCP NAT routing firewall rules ports and network troubleshooting.

• Knowledge of Syslog Windows Event Logs APIs REST integrations and security connectors.

• Understanding of security policies alerting threat detection and incident-response workflows.

• Minimum 2 years of experience in cybersecurity SOC security implementation technical support or customer onboarding.

• Hands-on experience with at least one SIEM and one Endpoint Security/EDR platform.

• Experience troubleshooting enterprise security solutions.

• Ability to analyze technical issues and coordinate resolution with multiple teams.

• Strong understanding of cybersecurity fundamentals and enterprise IT infrastructure.

• Good customer communication and presentation skills.

• Ability to manage multiple customer onboarding projects simultaneously.

• Strong documentation and project coordination skills.

• Ability to work independently as well as with cross-functional teams.

• Experience working with Managed Security Service Providers (MSSP/MSP).

• Experience onboarding customers into a 24x7 SOC environment.

• Understanding of SOC processes incident management escalation procedures and SLAs.

• Experience interacting directly with enterprise customers.

• Familiarity with ITIL change management and project-management methodologies.

• Vendor certifications related to SIEM EDR Microsoft Security networking or cloud security are advantageous.

Interested candidates can apply to