Network Voice Lead(Analyst IT)

Mattel Technology & Innovation Center (MTIC) Hyderabad is looking for a Senior Analyst IT Network Voice Lead to lead and manage Mattels global Voice and Unified Communications infrastructure. This leadership role is responsible for the design implementation optimization and operational excellence of enterprise voice services ensuring high availability reliability and superior call quality across the organization. 

The position requires 24x5 weekend on-call support (rotational) and involves mentoring team members while driving voice modernization initiatives. 

Key Responsibilities 

• Lead the design deployment and support ofSIPtrunkingIP TelephonyVoice Gateways andIP IVRsolutions. 

• Own end-to-endCircuitprovisioningCarrier Management and relationship management with telecom providers for voice services (SIP Trunks PRI etc.). 

• Manage and optimizeUnified Messagingplatforms integrating voicemail email and collaboration tools. 

• Oversee enterpriseAVsystemsMattel TV conference room solutions and digital media infrastructure. 

• Drive adoption integration and operational support forZoom/TeamstelephonyGlobal Conferencing and hybrid collaboration platforms. 

• Act as the technical lead for voice projects including migrations to Microsoft Teams SBC implementations and voice-cloud transformations. 

• Perform advanced troubleshooting of voice issues (SIP signaling RTP QoS latency jitter) and lead root-cause analysis for major incidents. 

• Mentor and guide junior voice engineers/analysts define best practices and conduct knowledge-sharing sessions. 

• Ensure proactive monitoring capacity planning and performance optimization of the voice ecosystem. 

• Maintain comprehensive documentation runbooks network diagrams and SLAs. 

• Collaborate with global IT Network Security and Business teams on voice strategy and digital workplace initiatives. 

• Participate in24x5 weekend on-call rotationas the primary escalation point for voice services. 

Required Qualifications & Experience 

• Experience:58 years of progressive experience in Voice Engineering / Unified Communications with at least 2 years in a lead or senior role. 

• Education:Bachelors degree in Information Technology Electronics & Communication Computer Engineering or equivalent. 

• Technical Skills: 

• Expert-level knowledge ofSIPIP IVRIP Telephony andVoice Gateways(Cisco AudioCodes Ribbon etc.). 

• Strong experience inCircuitmanagement andCarriernegotiations/operations. 

• Hands-on expertise withUnified Messagingand enterprise voice platforms. 

• Solid experience supportingAVsystemsMattel TVZoom/Teamstelephony andGlobal Conferencing. 

• Certifications (Preferred):Cisco CCNP Collaboration / CCIE Collaboration Microsoft Teams Voice Engineer Zoom Certified or equivalent voice-related certifications. 

Additional Requirements 

• Deep understanding of SIP/RTP protocols SBCs QoS and voice troubleshooting tools (Wireshark RTMT Voice Quality Monitoring). 

• Proven leadership and stakeholder management skills in a global environment. 

• Excellent analytical problem-solving and communication skills. 

• Ability to work across time zones and lead during critical incidents. 

• Willingness to provide24x5 weekend on-call supporton a rotational basis. 

• Fluency in English (written and spoken). 

Remote Work :

No

Employment Type :

Full-time