Network Management AIOps Specialist

We are looking for a motivated resource to support end-to-end delivery of enterprise network services across on-premises and cloud environments. This role focuses on maintaining stable secure and compliant network operations while learning service governance incident management observability and automation practices (including AI-assisted operations under supervision).

Key Responsibilities

1. Service Management and Delivery

• Support daily operations of enterprise network services and assist in improving service quality.
• Help monitor incidents coordinate with teams for restoration and document root cause and preventive actions.
• Track SLAs/KPIs and contribute to service performance reports.
• Assist in managing LAN WAN WLAN SD-WAN VPN firewall DDI (DNS/DHCP/IPAM) and remote access services.
• Use AI-assisted operations tools (triage/recommendations) with defined approval and audit controls.

2. Governance and Service Controls

• Assist in operational review meetings change control (CAB) and risk review processes.
• Maintain service documentation such as runbooks SOPs service catalog and RACI.
• Support vendor performance tracking and service improvement actions.
• Follow AI governance controls including approval workflows and fallback procedures.

3. Network and Cloud Operations

• Support monitoring of network connectivity segmentation resilience and performance across sites and cloud.
• Assist with secure cloud connectivity patterns and integration with enterprise applications.
• Participate in operational readiness for migrations and new services.
• Help ensure AI-enabled operations are monitored and controlled for reliable delivery.

4. AIOps Observability and Customer Experience

• Support observability activities: telemetry monitoring event correlation and alert handling.
• Help identify recurring issues for automation and auto-remediation opportunities.
• Track customer-impact metrics and contribute to service improvement initiatives.
• Assist in AIOps lifecycle tasks with guidance from senior team members.

5. Stakeholder Communication

• Support regular updates to internal stakeholders (business teams architecture cyber security audit and leadership).
• Help translate technical incidents into business impact updates.
• Assist in preparing reports for service performance and major incidents.
• Communicate AI usage boundaries and human oversight points when required.

6. Continuous Improvement Audit and Compliance

• Contribute to process improvements using ITIL/SRE/DevOps practices.
• Track key metrics such as availability MTTR incident recurrence and change success rate.
• Maintain audit-ready evidence documentation and remediation records.
• Support security and risk teams in vulnerability patch and access compliance activities.
  

Education & Qualifications

• Bachelors degree in Computer Science Information Technology Engineering or related field.
• Freshers are welcome.
• Internship/project experience in networking cloud or IT operations is a plus.
• ITIL Foundation (or willingness to complete within first year) preferred.
  

Experience

• 02 years of experience (internship/training/academic projects acceptable).
• Exposure to enterprise networking or cloud operations is an advantage.
  

Key Skills

• Basic understanding of ITIL service management (incident problem change).
• Foundational knowledge of networking: LAN/WAN/WLAN VPN firewall DNS/DHCP/IPAM.
• Basic understanding of cloud networking concepts (preferably AWS).
• Familiarity with monitoring/observability tools and automation basics is a plus.
• Strong communication collaboration and stakeholder coordination skills.
• Willingness to learn AI-assisted operations governance controls and compliance practices.
  

Preferred Certifications (Optional)

• ITIL Foundation
• CCNA (or equivalent networking foundation)
• AWS Cloud Practitioner / networking-related cloud certification