Mobile Device Management (MDM) L3 Administrator
Job Location:
Yearly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
We are seeking a highly motivated self-starter Mobile Device Management (MDM) L3 Administrator which involvesadvanced administration complex troubleshooting system integration and architecture designfor an organizations mobile platforms. This role typically handles escalations from L1/L2 support and requires a deep understanding of MDM solutions and mobile develop and maintain client JAMF / MS Intune environments. As a key technical advisor and mentor you will guide the MDM team in designing analyzing evaluating configuring troubleshooting and implementing solutions to support our business and client needs. Must have extensive knowledge of coding scripts policies hardware components and IP-based technologies.
What youll do as the (Mobile Device Management (MDM) L3 Administrator):
- Advanced Troubleshootingdiagnose and resolve complex incidents and problems escalated from L1 and L2 teams performing root cause analysis (RCA) to prevent future occurrences.
- Manage the day-to-day operations of the MDM platform (e.g. Microsoft Intune ABM JAMF Manage Engine) including configuration monitoring and maintenance.
- Design implement and enforce robust security and compliance policies across various devices (iOS Android macOS Windows).
- Oversee the full lifecycle of mobile applications including packaging testing deployment (via public or enterprise app stores) and updates.
- Integrate the MDM solution with other enterprise systems such as Active Directory Azure AD PKI (Public Key Infrastructure) email systems and VPN services for seamless and secure access.
- Create and maintain detailed documentation for processes configurations and troubleshooting guides (SOPs) ensuring compliance with organizational and industry standards.
- Use scripting languages (e.g. PowerShell Python) to automate routine tasks and continuously improve the efficiency and reliability of MDM operations.
- Work closely with cross-functional IT teams (Security Network etc.) and potentially mentor junior (L1/L2) staff.
- Act as a point of contact for MDM vendors and engineering teams (like JAMF Microsoft & Apple) to resolve core product issues.
What you will bring to the team:
- Technical Expertise: Hands-on experience with at least one leading MDM/UEM solution with solid background in MDM administration and architecture (JAMF & Intune preferred).
- Experience: 8 years of relevant experience in Mobile Device Management (JAMF & Intune) and O365 Administration.
- OS Knowledge: Strong understanding of iOS Android macOS and Windows operating systems.
- Cloud Platforms: Good knowledge of cloud technologies such as Microsoft Azure AWS Google Cloud and hybrid cloud environments.
- Troubleshooting: Strong problemsolving skills with proven ability to diagnose and resolve issues related to device enrollment policy enforcement app distribution and connectivity.
- Scripting: Familiarity with scripting for automation (PowerShell VBScript etc.).
- Communication: Excellent communication skills with the ability to interact with end-users technical teams and leadership handle escalations and set expectations clearly.
- Work Style: Ability to work independently handle pressure and resolve issues within defined SLAs.
- Education: Associate degree / Diploma in Computer Science Engineering or related field.
- Certifications: JAMF Intune (MDM/MAM) Microsoft Informatica MDM Apple Business Manager (ABM) certifications preferred.
Zones offers a comprehensive Benefits package.
While were committed to providing top-tier solutions were just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits including Medical Insurance Coverage Group Term Life and Personal Accident Cover to handle the uncertainties of life flexible leave policy to balance their work life.
While were committed to providing top-tier solutions were just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits including Medical Insurance Coverage Group Term Life and Personal Accident Cover to handle the uncertainties of life flexible leave policy to balance their work life.
At Zones work is more than a job its an exciting career immersed in an inventive collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.
Required Experience:
Unclear Seniority
About Company
Business, education, healthcare, and more – discover how Zones champions people with a future-focused approach to solving even the most complex IT problems.
