Microsoft Customer Engagement Senior Associate

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

RSMs Dynamics 365 Customer Engagement (Dynamics 365 CE) practice is a team of highly specialized multi-disciplinary professionals delivering innovative Microsoft business application solutions for global clients.

RSM is seeking a Dynamics 365 Customer Engagement (CE) Senior Associate with strong implementation experience across Dynamics 365 CE applications and the Microsoft Power Platform. The ideal candidate brings a balance of functional expertise business process knowledge clientfacing skills and delivery ownership. This role offers exposure to complex enterprise implementations collaboration with USbased stakeholders and accelerated leadership growth in a fastpaced consulting environment.

Key Responsibilities

• Collaborate closely with USbased project teams and stakeholders to manage priorities timelines and deliverables across time zones
• Configure customize and implement Microsoft Dynamics 365 Customer Engagement applications to meet client business needs
• Lead the translation of business requirements into detailed functional specifications and solution designs
• Contribute across all phases of the project lifecycle including requirements gathering design build test deployment and postgolive support
• Own functional workstreams and independently execute system configuration customization and testing activities
• Facilitate client workshops discovery sessions and solution walkthroughs
• Perform unit testing and support system integration testing (SIT) and user acceptance testing (UAT) including defect triage and resolution
• Support data migration efforts including data mapping transformation validation and loading into Dynamics 365
• Configure security roles access controls and business rules in alignment with client governance and compliance standards
• Develop and maintain highquality project documentation such as functional design documents configuration workbooks test scripts and user guides
• Support postgolive activities including hypercare enhancements and defect resolution

Required Qualifications

• 4 years of handson functional experience with Microsoft Dynamics 365 Customer Engagement
• Proven implementation experience across one or more Dynamics 365 CE applications including:
  • Customer Service
  • Contact Center / Omnichannel
  • Sales
  • Customer Insights Journeys
  • Field Service
  • Project Operations
• Experience with the Microsoft Power Platform including:
  • Power Automate
  • Power Apps
  • Power Pages
  • Dataverse and Copilot Studio
  • Power BI
• Strong business process mapping and requirements analysis skills
• Excellent written and verbal communication skills in English
• Experience working in global delivery models and collaborating with onshore/offshore stakeholders
• Ability to manage multiple priorities and meet delivery timelines in a consulting environment
• Experience contributing to solution design and architecture discussions

Certifications (Strongly Preferred)

• Microsoft Dynamics 365 certification(s)
• Power Platform certification(s)
• Actively pursuing Microsoft certifications is highly encouraged and supported

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please send us an email at .