M&E Domestic Operations Senior Manager

Hello

FCM part of FTCG is one of the worlds largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries FCMs flexible technology anticipates and solves client needs supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group FCM delivers the best market-wide rates unique added-value benefits and exclusive solutions.

Winner of the Worlds Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011) FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of Indias Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Day in the life:

• Manage end-to-end domestic MICE operations for meetings incentives conferences events and corporate group movements across India
• Coordinate with hotels airlines transport vendors event partners and DMCs to ensure seamless execution
• Handle group logistics including accommodation transportation event requirements rooming lists and attendee management
• Liaise with clients suppliers and internal stakeholders to ensure smooth program delivery
• Monitor project timelines and ensure timely completion of all operational milestones
• Manage on-ground execution and provide operational support during events and group departures
• Resolve operational challenges proactively while maintaining service quality and client satisfaction
• Support budgeting costing vendor coordination and post-event reconciliation activities
• Ensure accurate documentation reporting invoicing support and maintenance of event records
• Collaborate closely with Sales Finance and Account Management teams to deliver a seamless client experience
• Maintain strong relationships with hotels venues DMCs and event suppliers across India
• Identify opportunities to improve operational efficiency service delivery and customer experience

Youll be perfect for the role if you have:

• 6 years of experience in MICE Operations Corporate Events Group Travel or Meetings & Events
• Strong experience managing end-to-end domestic MICE operations and corporate group movements
• Exposure to handling group logistics event execution vendor coordination and client servicing
• Good understanding of domestic destinations hotels venues transportation and event suppliers across India
• Experience working on corporate meetings incentives conferences exhibitions and large group movements
• Strong stakeholder management and communication skills
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Excellent problem-solving skills with a high attention to detail
• Experience in a TMC MICE company event management company or corporate travel environment
• Team management experience will be an added advantage
• Exposure to contracting supplier negotiations and budgeting will be beneficial but is not mandatory
• Graduate in Travel Tourism Hospitality Event Management or a related field preferred

Work Perks! - Whats in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance: We believe in No Leave No Life So have your own travel adventures with paid annual leave

Great place to work - Recognized as a top workplace for 4 consecutive years which is a testimonial of our commitment towards our people

Wellbeing Focus - We take care of our employee with comprehensive medical coverage accidental insurance and term insurance for the well being of our people

Paternity Leave: We ensure that you can spend quality time with your growing family

Travel perks: Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career not a job: We believe in our people brightness of future. As a high growth company you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning our vision has always been to open up the world for those who want to see.

As a global travel retailer our people come from all different backgrounds and our connections spread to the far reaches of the globe - 20 countries and counting! Together we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences we celebrate the wins seize all opportunities and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation and make sure you are supported to make incredible ideas a reality. Together we deliver quality innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism