Manager Sr. Manager — GM

This role carries bottom-line responsibility for driving revenue growth across multiple units spearheading talent development and ensuring comprehensive operational excellence. Sales Business Development & Market Growth: Develop and execute sales strategies to achieve targets across Gold Diamond Platinum and Solitaires. Partner with corporate marketing to launch local VIP events bridal previews and seamless online-to-offline sales initiatives. VIP Relations & Customer Experience: Uphold premium luxury hospitality standards. Personally manage relationships with high-net-worth (HNW) clients overseeing bespoke orders and loyalty rewards. Ensure swift professional resolution of customer escalations and valuations. Operations & Loss Prevention: Oversee daily opening/closing procedures visual merchandising and strict security protocols. Manage inventory levels aligned with seasonal trends and regional preferences conducting rigorous stock and weight audits. Compliance & Valuation: Supervise billing integrity cash management and compliance with financial regulations for high-value transactions. Oversee accurate purity testing and trade-in valuations to protect profitability and trust. Team Leadership: Mentor coach and set KPIs for floor managers and sales associates. Deliver regular training on luxury sales techniques product knowledge (GIA/IGI grading) and

Required Skills:

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