Manager, Software Engineering Food

The SupervisorII is a critical part of the Digital Technology and Data team working closely withCommercialLeaders and Engineeringprofessionals. This role will manage a team ofsoftware engineersand align our technologywithgo-to-market strategiesthat drive meaningful business outcomes. This role is also critical toensure that our team members build meaningful careersand are fullyenablein our digital product model.

• SOFTWARE ENGINEERINGMANAGEMENT: Coordinatesbuildsand configures softwareto meet user and business requirements while identifying improvements to complex application support processes and procedures.
• APPLICATION DEVELOPMENT & DEPLOYMENT: Leads the team to perform basic to advanced and complex programming configuration testing and deployment of fixes or updates for application version releases.
• USER COMMUNICATION & SUPPORT: Acts as key point of contact with users to respond to application support requests and needs and prioritizes enhancements.
• APPLICATION SUPPORT: Supervisesday-to-daytechnical application support activities to deliver on business outcomes.
• STAKEHOLDER MANAGEMENT: Coaches the team and partners with multi-functional teams including developers product managers and business partners to ensure configurations align with standards and project goals.
• INCIDENT & REQUEST MANAGEMENT: Conducts prioritization of incoming incident tickets and user requests.
• VENDOR MANAGEMENT: Maintains positive relationships with software vendors andnegotiatescomplex contracts.
• PERFORMANCE MONITORING: Guides the performance of configured applications and recommends adjustments to improve efficiency and effectiveness.
• APPLICATION PROCESSES & PROCEDURES: Ensures and guides the implementation of improvements for application specific support processes and procedures.
• TEAM MANAGEMENT: Manages team members to achieve the organizations goals by ensuring productivity communicating performance expectations creating goal alignment giving and seeking feedback providing coaching measuring progress and holding people accountable supporting employee development recognizing achievement and lessons learned and developing enabling conditions for talent to thrive in an inclusive team culture.

Required:

• Have a Bachelors degree with minimum 12 years of professional experience.
• Proven experience in Managing or Engineering Global Digital Products
• Experienced engineering solutions that integrate ERP / CRM / DXP products
• Experience Leading (direct or indirect) a team of Engineers and/or Consultants
• Demonstrated experience managing complex stakeholder requirements.

Preferred:

• Salesforce Experience - Sales Cloud Service Cloud Marketing Cloud Agentforce Data 360 Digital Wallet Headless CRM
• Agentic Enablement - Prompt Engineering Consumption Forecasting Data Foundations and Orchestration