Manager, Program Management, Brand Protection Business Operations

We are looking for a Manager III Program Management to join the Brand Protection Business Operations (BPBO) team as a Program Manager in IPP (Intellectual Property Protections). IPP defends the integrity of the Amazon catalog at scale protecting brands customers and the store from infringing and counterfeit content and operates across 21 WW stores in partnership with 20 cross-functional teams spanning Tech Science Legal Product WFM and Seller Remediation. We are looking for candidates with a record of owning and executing strategic cross-functional projects as well as partnering with product/engineering teams to drive key process improvement projects. You sit at the intersection of human review operations ML model influence and tooling development driving both near-term operational outcomes and multi-year strategy for scalable infringement detection.

Key job responsibilities
Program Ownership & Operational Leadership:
-Own end-to-end program management including daily operations quality metrics capacity planning and investigator performance
-Drive FP reduction and contact rate reduction targets partnering with internal teams to eliminate incorrect enforcements at root cause
-Lead new marketplace expansion for IPP

ML Model Partnership & HITL Strategy
-Define and execute the Human-in-the-Loop (HITL) feedback strategy for ML models translating investigator audit signals into model improvement inputs
-Partner with Science and Engineering to scale IPP protections through upstream gating listing controls
-Gen-AI and automation projects to improve efficiency and scalability

Strategy & Metrics
-Define program metrics ; set goals and design long-term strategy for novel infringement vectors
-Identify synergies across IPP sub-programs eliminate redundancy and build toward a scalable operating model

Stakeholder Influence & Communication
-Operate as a peer to counterparts in Product Engineering Science and Legal
-Present decisions and narratives to leaders up to L10; own MBR QBR OP1/OP2 and PR/FAQ contributions

People & Team Development
-Hire and develop program managers
-Lead talent reviews engagement mechanisms and budget management
-Partner with Ops Integration for capacity planning backfills and contract conversions

- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- 5 years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams
- Gen-AI fluency and hands-on ability to automate manual tasks/decisions through agents and applications

- Experience managing analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.