Manager, Product Design Application Observability

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!

New Relic is hiring an on-site design manager for our Hyderabad team leading design for Application Performance Monitoring (APM) and Log Management two of the platforms most used products. APM gives engineering teams full-stack visibility across their applications: connecting traces metrics and infrastructure data so they can find whats breaking and understand why. Log Management is where engineers go to make sense of raw data at scale ingesting parsing and querying log data across their entire stack without the operational overhead of managing it separately. These are the products engineers open when something is on fire which means the design work is high-stakes and high-visibility.

This is an on-site role in Hyderabad. Many of the engineers and product managers youll partner with are there too and being present in standups reviews and the quick conversations before a decision gets made is part of how youll build the relationships that make design effective. Youll also work closely with design product and engineering partners in the US and Spain so operating across time zones and communicating well in writing are part of the job not an afterthought.

Youll manage a small team of designers own the quality of design work across APM and Logs and stay close enough to the craft to contribute directly when it matters. If youve led a small design team on complex technical products and want clear ownership of both the work and the people this is that role.

• Manage and develop your designers run consistent 1:1s including regular career development conversations give direct and specific feedback set clear expectations for each person and invest in their growth. Build a team culture where people feel they belong and different perspectives are welcome. Youll represent your team in calibration conversations and advocate for their work and careers within the broader design org.
• Own design quality across APM and Logs review work critically raise problems before they reach partners and make sure the team is solving the right problems at the right level of craft. Youre accountable for what ships.
• Keep the users perspective in the conversation design managers at New Relic are the voice of the user in product and engineering discussions. You bring user needs and research insights into roadmap conversations not just design reviews.
• Partner with PM and Engineering work with your product and engineering counterparts as a peer. Hold the design perspective push back when the direction needs it and communicate designs value in terms of outcomes the business tracks: adoption retention time to value.
• Keep the team focused and on track manage incoming work maintain visibility into whats in flight help the team balance competing priorities and set clear expectations with PM and Engineering partners about whats possible and when.
• Help your team use AI well stay curious about tools like Figma AI Claude and Gemini and how they can help your designers work better: faster exploration smarter prototyping better research synthesis. You dont need to be an expert but youre not slowing down experimentation either.
• Contribute IC design work when the work calls for it youre an experienced designer and there are moments where the team needs your hands on a problem. Roll up your sleeves when its the right call; delegate when it isnt.
• Hire well contribute to recruiting when the team has open roles. Use each hire to bring in diverse perspectives and backgrounds and build the kind of team where different viewpoints make the work better.
• Connect Hyderabad to the rest of the design org bridge your team to design product and engineering partners in the US and Spain. Apply New Relics design standards and practices locally and make sure your team isnt working in isolation from the broader design org direction.

• 8 years of product design experience with meaningful time on technically complex B2B or enterprise software products with data-dense interfaces technical users and real stakes in production
• 24 years of direct people management youve run 1:1s given honest performance feedback and developed designers at different career stages
• Experience working across time zones comfortable with async communication and able to build real working relationships with partners you wont always be in the same room as
• A clear design point of view and the confidence to use it you can evaluate work give specific feedback and hold a position with a PM or engineering partner who pushes back
• Strong written and verbal communication in English this is a distributed org and clear communication is how work stays connected across it
• A portfolio showing your design process and how you reason through hard problems not just finished screens but how you think and what tradeoffs you made

• Experience with APM log management observability or similar developer-facing infrastructure products
• Familiarity with design systems and when to work within them vs. when to push on them
• Experience hiring and growing a design team over time not just managing a steady state
• Hands-on curiosity with AI tools Figma AI Claude Gemini and others in your own workflow or helping your team adopt them
• Comfort prototyping with code or code-adjacent tools Cursor v0 Replit or similar

Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.

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We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.

Our hiring process

In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.

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Manager