Manager, Network Operations

Calling all originals: At Levi Strauss & Co. you can be yourself and be part of something bigger. Were a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future.

Introduction

You will lead the Global Network Operations team responsible for ensuring reliable secure and efficient network services across offices distribution centers data centers showrooms cloud environments and retail stores worldwide. Reporting to the Global Network Manager you will drive operational excellence lead distributed teams and advance an AI-enabled automation-first support model that improves service reliability and operational maturity.

About the Job

• Lead and manage a global Network Operations team providing direction coaching prioritization and performance support to achieve operational goals.
• Oversee incident request change and problem management processes to ensure timely resolution service quality and operational discipline.
• Coordinate major incident response root cause analysis escalation management and follow-through on corrective and preventive actions.
• Manage operational readiness and execution for network projects refreshes migrations lifecycle activities and cloud connectivity initiatives.
• Drive automation AI adoption KPI reporting documentation improvement and continuous service improvement across the network operations function.

About You

• 8 years of experience in network operations infrastructure operations network engineering support or enterprise IT operations.
• 3 years of experience leading technical teams operational workstreams or network support functions.
• Hands-on experience with enterprise networking technologies including LAN WAN wireless SD-WAN VPN DNS DHCP firewalls and cloud connectivity.
• Experience using ServiceNow or a comparable ITSM platform to manage incidents requests changes problems and operational reporting.
• Knowledge of network monitoring operational analytics automation practices or scripting technologies that improve operational efficiency and service reliability.