Manager – Microsoft 365 Collaboration Services

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Help lead the global Microsoft 365 Collaboration Services team responsible for the strategy delivery governance and operational excellence of Microsoft 365 collaboration platforms. Drive secure compliant and scalable collaboration solutions that support both enterprise productivity and regulated business environments.

Key Responsibilities:

Leadership & Team Development

• Coach and mentor global team members fostering a culture of accountability collaboration and innovation.
• Promote cross-training and knowledge sharing to eliminate single points of failure and build resilient teams.
• Encourage participation in professional development stretch assignments and mentorship programs.
• Lead the design development and support of custom Microsoft 365 applications and business solutions using Power Platform Microsoft Graph Azure Logic Apps and SPFX framework.

Operational Excellence & Process Improvement

• Participate in the strategy roadmap lifecycle and operational health of Microsoft Teams SharePoint Online OneDrive Viva Engage and related Microsoft 365 services.
• Drive M&A collaboration integrations and large-scale migration programs including cross-tenant migrations tenant-to-tenant collaboration.
• Oversee enterprise migration strategies and tools including ShareGate AvePoint and Microsoft Cross-Tenant Migration tools.

Service Delivery & Governance

• Ensure governance security compliance and service excellence across the Microsoft 365 ecosystem including support for GxP/validated environments and regulated workloads.
• Partner with Quality Compliance Security Identity Infrastructure and Business stakeholders to ensure alignment with enterprise and regulatory requirements.
• Drive adoption of AI-powered automation Power Platform (Power Automate Power Apps) and Microsoft Graph to improve productivity and operational efficiency while maintaining governance.
• Lead the team in resolving/closing incident problem change release and vendor management tickets ensuring SLA compliance and continuous service improvement.
• Champion automation standardization and innovation while maintaining data integrity audit readiness and compliance.

REQUIREMENTS

Required Qualifications:

• Bachelors degree in computer science Information Technology or related field.
• 10 years of IT experience including 5 years in Microsoft 365 Collaboration Services and 3 years in people leadership.
• Strong expertise in Microsoft Teams SharePoint Online OneDrive Microsoft Purview Power Platform and PowerShell.
• Experience supporting validated (GxP) environments Microsoft 365 governance compliance data lifecycle management and regulatory controls.
• Experience implementing AI-enabled collaboration capabilities while ensuring security compliance and responsible AI practices.
• Strong understanding of ITIL-based service management and enterprise governance.

Preferred Qualifications:

• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Teams Administrator Associate
• ITIL Foundation or equivalent
• Experience in Life Sciences Healthcare or other regulated industries.

Core Competencies:

• People Leadership
• Microsoft 365 Strategy & Service Ownership
• GxP & Regulatory Compliance
• Governance & Risk Management
• AI & Power Platform Enablement
• Stakeholder Management
• Operational Excellence & Continuous Improvement