Manager, Marketing Operations

Who is USP

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the worlds leading health and science experts to develop rigorous quality standards for medicines dietary supplements and food ingredients. At USP we believe that scientific excellence is driven by a commitment to fairness integrity and global collaboration. This belief is embedded in our core value of Passion for Quality and isdemonstratedthrough the contributions of more than 1300 professionals across twenty global locations working to strengthen the supply of safe high-quality medicines worldwide.

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At USP we value inclusive scientific collaboration and recognize that attracting diverseexpertisestrengthens our ability to develop trusted public health standards. We foster an organizational culture that supportsequitableaccess to mentorship professional development and leadership opportunities. Our partnerships standards and research reflect our belief that ensuring broad participation in scientific leadership results in stronger more impactful outcomes for global health.

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USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair merit-based selection processes that enable the best scientific mindsregardless of backgroundto contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Marketing Operations Manager will play a critical role in supporting regional marketing planning and execution sales enablement and marketing project management. Based in Hyderabad India this role functionally reports to the Sr. Director of Marketing Operationsbased in the Rockville MD. This role works side-by-side with the Sr. Director to drive excellence and consistency in regional marketing planning and execution sales enablement and marketing project management. Critical to regional marketing execution will be the creation of process documentation and RACI charts facilitation of the sharing of best practices and becoming a subject matter expert of Blackthorn and other tools to support addition the individual will have the responsibility for managing and supporting the sales enablement and project management teamsbased in Hyderabad India.

How will YOU create impact here at USP

As part of our mission to advance scientific rigor and public health standards you will play a vital role in increasing global access to high-quality medicines through public standards and related prioritizes scientific integrity regulatory excellence and evidence-based decision-making to ensure health systems worldwide can rely on strong tested and globally relevant quality standards.

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Additionally USPs People and Culture division in partnership with the Equity Office invests in leadership and workforce development to equip all employees with the skills to create high-performing inclusive teams. This includes training inequitablemanagement practices and tools to promote engaged collaborative and results-driven work environments.

TheMarketing Operations Managerhas the following responsibilities:

• Manage the Sales Enablement team based in Hyderabad and ensure on-demand live training sales resources like Playbooks e-learning courses SharePoint Hubs Tableaudashboardsand more are delivered on time throughout the year.

• Manage the Project Management team based in Hyderabad to deliver quality projects on time and on budget.

• Set prioritiesallocateresources and ensure quality and on-time delivery.

• Coach develop and performance-manage team members.

• Create andmaintainprocess documentation including templates job aids and checklists to support regional marketing leads.

• Standardize execution processes for promotions events and campaigns.

• Develop andmaintainRACI charts.

• Facilitate sharing of best practices among regional marketing points of contact.

• Serve as the subject matter expert for Blackthorn for event execution.

• Support coordination with the regions on the management capture and follow up of MQLs.

• Support coordination with the regions on execution of global and regional marketing campaigns.

• Work with Data Analytics teams to ensure data isproperly storedandmanagedto ensure effective use across the organization.

Who is USP Looking For

The successful candidate will have a demonstrated understanding of our mission commitment to excellence through inclusive andequitablebehaviors and practices ability to quickly build credibility with stakeholders along with the following competencies and experience:

• Bachelors degree in business Marketing Life Sciences ora relatedfield.

• 5 or more years of experience in marketing or sales in life science or pharmaceuticals.

• 2 or more years of experience managing people.

• 2 or more years of managing projects across international geographies.

• Exceptional oral and written communication skills

• Ability to gather analyze and interpret data to present ideas conclusions and factual data in clear and concise written and oral formats.

• Highproficiencyusing Microsoft Office

• Ability to prioritize and execute tasks independently

• Strong organizational skills and meticulous attention to detail

• Excellent interpersonalcommunications and planning skillsrequired.

• Self-motivated bias towards actions and be results oriented

• Strong process and project management skills; able to manage initiatives involving cross functional teams within a matrixed structure according to timelines and business goals.

• Strong presentation and communication skills with the ability to inspire trust confidence and communicate effectively with internal audiences.

• Collaborative within various teams and successfultrack recordworking in a complex global matrix and fast-paced multi-task environment.

Additional Desired Preferences

Desired preferences include highlighting anyadditionalpreferred levels ofexpertisefor the rolereminder: items listed here are notrequirementsand do not disqualify a candidate from consideration.

• Deep knowledge of the pharmaceutical industry.

• Scientific background / understanding of analytical science coupled with successful salestrack record

• Experience in supporting a scientific/pharmaceutical or multi-lateral organization with multiple stakeholders.

Supervisory Responsibilities

• Yes.3 Direct reports.2Program Specialist and1Training & Special Projects Manager

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time offandcomprehensive healthcare options to retirement savings you can have peace of mind that your personal and financial well-being is protected.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specificâwritten agreement with USP.

Required Experience:

Manager