Manager – IT Infrastructure, Operations & Digital Platforms

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Position Title Manager – IT Infrastructure Operations & Digital Platforms

Department: IT Business Unit: KCTCSL

Location: Kolkata

Operational Reporting CBO Functional reporting Group Head IT

Purpose of the Position:

This position is responsible for:

To lead and manage organisation IT operations infrastructure cybersecurity application support digital

workplace platforms and technology service delivery across all corporate and project/site locations

ensuring high availability compliance operational excellence and business continuity.

The role will also drive adoption governance and support for Generative AI and AI automation solutions

to improve productivity optimize business processes and accelerate digital transformation initiatives.

Detailed Responsibilities

Process / Sub-Process

Responsibilities / Activities

Generative AI and AI Automation

Drive adoption governance and operational support for enterprise AI platforms such as Claude ChatGPT Microsoft Copilot Fireflies AI and other approved AI productivity tools.

Evaluate Gen AI use cases across departments for automation productivity improvement knowledge management and business process optimization.

Support AI tool onboarding license management user provisioning access governance and vendor coordination.

Establish AI usage policies security guardrails acceptable use controls and compliance practices.

Collaborate with business teams to identify AI automation opportunities using workflow automation platforms AI assistants and integration tools.

Support implementation of AI-powered automations for meeting intelligence content generation document workflows support automation and reporting.

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P A 75 year old Group KCT began its journey in 1929 as a coal mining company and today the

Group has a diversified portfolio of businesses ranging from coal logistics to real estate and aquaculture and have a pan-India presence in more than 15 cities and towns. The values of Integrity Collaboration Innovation Excellence Responsibility Ownership and Respect are reflected in the work ethics and culture practised at the Group. The Group also believes in recruiting and retaining the best talent; therefore KCT offers a fast-growing and dynamic working environment. Working for any of the KCT Group companies enables great on-the-job learning and provides opportunity for progression within and across functions and locations.

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Conduct user awareness and enablement sessions for AI tools and responsible AI usage.

Track AI tool adoption ROI productivity metrics and optimization opportunities.

Infrastructure Management

Ensure high availability reliability performance and security of the organization’s IT infrastructure including servers networks firewalls switches routers internet connectivity Wi-Fi storage and endpoint systems with adherence to defined SLAs.

Manage Active Directory user access controls identity management group policies and overall user administration in line with IT SOPs/policies.

Ensure regular backup of user and organizational data administration of backup solutions (including Druva or equivalent) disaster recovery readiness and data availability as per organizational policies.

Administer endpoint protection antivirus email security DLP solutions and other network and cybersecurity controls to safeguard IT assets and data.

Coordinate vulnerability assessments security patching risk remediation and implementation of IT security tools and controls.

Ensure effective allocation de-allocation optimal utilization tracking and lifecycle management of IT assets and related services in compliance with company policies.

Monitor infrastructure performance service quality system health and operational efficiency to ensure uninterrupted business operations across all locations.

Projects/New Offices

Lead planning implementation and commissioning of IT infrastructure for new offices project locations site expansions and business setup initiatives.

Ensure end-to-end setup of required IT systems including network infrastructure internet connectivity servers endpoint readiness communication systems and user IT enablement.

Manage server room / IT room setup structured cabling power and rack infrastructure access controls environmental readiness and integration of required security and connectivity systems.

Coordinate deployment of new technology solutions infrastructure upgrades relocations and expansion-related IT initiatives to ensure timely business readiness and operational continuity.

Cloud Digital Workplace & Applications Management

Manage and ensure optimal utilization administration security and performance of Microsoft 365 collaboration and communication platforms including Outlook Exchange Teams SharePoint OneDrive and other enterprise productivity tools.

Administer Microsoft Azure cloud services ensuring efficient resource utilization security governance performance optimization scalability and cost management aligned with business requirements.

Drive adoption user enablement and training programs to enhance effective utilization of Microsoft 365 digital workplace platforms and enterprise productivity tools.

Manage administration user provisioning backup availability and support of business applications including ERP/accounting platforms such as Tally and other enterprise systems.

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Coordinate with vendors and internal stakeholders for application support troubleshooting upgrades enhancements integrations and lifecycle management of enterprise applications and SaaS platforms.

Ensure uninterrupted availability security compliance and optimal performance of cloud services enterprise applications and business-critical digital platforms.

IT Service Delivery & User Support

Lead internal IT service delivery and support operations to ensure timely resolution of incidents service requests and technical issues from internal users within agreed turnaround times and SLA commitments.

Monitor helpdesk performance service quality response efficiency and end-user satisfaction to ensure consistent and effective support delivery.

Optimize utilization of IT support resources manage escalations and continuously improve issue resolution processes for operational efficiency.

Maintain service documentation support procedures knowledge base and SOPs to ensure standardized support practices and effective service continuity.

IT Governance Security & Compliance

Ensure compliance with IT policies/SOPs information security standards access control practices and audit requirements.

Strengthen cybersecurity controls including DLP endpoint protection MFA backup governance and monitoring.

Manage vendor risk and technology compliance requirements.

Support business continuity and disaster recovery planning.

Budgeting IT Procurement & Vendor Management

Budgeting Procurement & Vendor Management

Manage IT budgets procurement planning renewals subscriptions and cost optimization.

Lead vendor evaluation contract management and service performance reviews.

Ensure cost-effective acquisition and utilization of IT assets software and cloud services.

Educational Qualification Requirements

Essential (The Basic Qualification required for this position to perform effectively)

Additional (Additional Qualifications required for this position to perform effectively)

Qualification B. E./ B. Tech (IT/E&C/CS) or equivalent

Qualification CCNA MCSE ITIL Processes

Specialization (if any) Relevant certifications in GenAI tools preferred – Claude ChatGPT and Notetaking and Cybersecurity Cloud

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AI / Automation Knowledge

Familiarity with ChatGPT Claude Microsoft Copilot Gemini Fireflies AI AI assistants and

workflow automation tools.

Understanding of prompt engineering AI governance AI security considerations access

controls and enterprise AI deployment models.

Exposure to automation platforms such as Power Automate Zapier Make API-based

integrations or similar.

Understanding of AI adoption frameworks use case prioritization and business productivity

enablement.