Manager III Operations, Quick Commerce Central Flow, NOC, NOC Central Flow Quick Commerce

Over the past 20 years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services). Building on this legacy Amazon is now redefining speed through Quick Commerce delivering to customers in minutes not days.

APEX NOC (Network Operation Center) is the central command and control tower for Quick Commerce Execution across Amazons ultra-fast delivery network. It ensures the hassle-free on-time flow of inventory across all hops from hubs to Micro-Fulfillment Centers (MFCs) and onward to the case of any exceptions the NOC steps in to resolve the issue in real time and keeps all stakeholders informed on the proceedings. Along with this tactical problem-solving the NOC is charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline hyperlocal operations work that involves live network monitoring and significant analysis of high-velocity delivery data.

Overall Quick Commerce Ops plays a critical role in ensuring the smooth functioning of Amazons ultra-fast delivery promise and thereby has a direct impact on Amazons ability to delight its customers in minutes.

Key job responsibilities
This role sits at the heart of Central Flow for Quick Commerce owning end-to-end network flow health across all hops from hubs into MFCs and every flow in between. As the networks flow steward the incumbent will:

Identify egregious metrics in real time spotting flow disruptors bottlenecks and exceptions before they cascade.
Coordinate actions across teams mobilizing operations tech program and field teams to keep the network in flow when disruptions hit.
Build learnings for next time codifying every intervention into playbooks and reusable recovery frameworks so the network responds faster with each recurrence.
Track until normal state owning each disruption from detection through recovery confirming stabilization before closing the loop.
Leadership Scope: The incumbent will lead a team of L2s L3s and managers. As Quick Commerce scales this role will continuously evolve to take on new workstreams the successful candidate must be energized by ambiguity and comfortable building the plane while flying it.

What Were Looking For: An experienced hands-on Manager passionate about using data to drive efficiencies and influence decisions. Deep functional knowledge program-design ability and defect-reduction experience required. Strong analytical skills and Excel expertise essential; SQL and R/Python a plus. Superb communication project management and stakeholder skills with adeptness in AI tools (Kiro Amazon Quick).

About the team
Over the past 20 years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services). Building on this legacy of innovation Amazon is now redefining speed itself through Quick Commerce delivering everyday essentials to customers in minutes not days.

APEX NOC (Network Operation Center) is the central command and control tower for Quick Commerce Execution across Amazons ultra-fast delivery network. It ensures the hassle-free on-time flow of inventory from dark stores micro-fulfillment centers (MFCs) and neighborhood hubs to the customers doorstep within the promised delivery window (typically 1030 minutes). In case of any exceptions a delayed rider an out-of-stock item a demand surge or a hyperlocal supply gap the NOC steps in in real time to resolve the issue and keeps all stakeholders informed on the proceedings.

Along with this tactical real-time problem solving the NOC is also charged with understanding trends in network exceptions across dense delivery zones and then automating processes or proposing process changes to streamline hyperlocal operations. This second aspect involves live network monitoring demand forecasting and significant analysis of high-velocity delivery data.

Overall Quick Commerce Ops plays a critical role in ensuring the smooth functioning of Amazons ultra-fast delivery promise and thereby has a direct impact on Amazons ability to delight its customers in minutes.

- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 3 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 3 years of performance metrics process improvement or lean techniques experience

- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience establishing processes workflows standard procedures and change management

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