Manager, Global Investigator and Patient Services

Labcorp is seeking a Manager Global Investigator and Patient Services to join our team at Yeshwantpur in Bengaluru Karnataka.

Work Schedule

40hrs a week (Monday to Friday) in a rotational shift

Job Responsibilities

The Manager Global Investigator and Patient Services is responsible for supporting the execution and coordination of investigator-facing services across designated regions in alignment with globally defined processes standards and service models.

This role focuses on operational delivery performance tracking and team management ensuring consistent implementation of site support activities. The position operates within a global framework established by leadership outside India and partners with internal stakeholders to support delivery of services in accordance with established service levels and quality standards.

• Experience working in shared services or global delivery models
• Familiarity with process-driven operational environments
• Knowledge of clinical trials laboratory operations or regulated environments
• Experience using reporting and performance tracking tools

• Strong operational and execution-focused leadership skills
• Ability to work within defined processes and global frameworks
• Effective communication and stakeholder coordination skills
• Problem-solving skills within established guidelines
• Ability to manage multiple priorities in a structured environment
• Proficiency in standard business tools (e.g. MS Office Suite)

• Operates within a global matrixed organization across multiple time zones
• Hybrid and virtual collaboration environment

Minimum Qualifications

Bachelors degree in life science

Preferred Qualifications

• 810 years of experience in operations customer service or a clinical/laboratory environment
• 35 years of people management experience.

Additional Job Standards

Support the delivery of global site support services in accordance with centrally defined processes SOPs and service level agreements (SLAs)

Coordinate day-to-day operational activities across assigned teams and locations

Ensure consistent execution of processes and adherence to standardized procedures

Monitor workload distribution and support resource planning activities

Track and report operational performance metrics including service levels turnaround times and quality indicators

Utilize established reporting tools and frameworks to monitor performance trends

Escalate risks issues or deviations in a timely manner to global leadership

Act as a point of coordination for investigator-related operational activities

Collaborate with internal stakeholders (e.g. Clinical Operations Labs QA) to support service delivery

Facilitate communication and alignment across teams within the defined global framework

Ensure adherence to global SOPs regulatory requirements and internal policies

Support audit readiness activities and participate in internal and external audits as required

Monitor and track service issues supporting root cause analysis and implementation of corrective actions in line with global guidance

Promote a culture of quality compliance and patient safety

Manage coach and support the development of team members including supervisors and junior managers

Monitor team performance against defined objectives and provide feedback through established processes

Support talent development and succession planning activities

Foster a collaborative and inclusive team environment

Support the implementation of process improvements and operational initiatives defined by global teams

Apply existing tools systems and methodologies to enhance operational efficiency

Provide feedback and operational insights to global stakeholders to support ongoing process refinement

Supports operational service delivery across designated regions and time zones

Operates within centrally defined processes governance models and reporting structures

Responsible for execution and coordination of services not for strategic decision-making or revenue generation

Contributes to consistent delivery of investigator support services and operational efficiency