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Manager Customer Success Engineering
Job Location:
Monthly Salary:
Posted:
9 August 2026 (22 hours ago)
Posted:
Application Deadline:
6 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Were looking for a Manager of Customer Success Engineering who has lived in the SOC - not observed it. Youve triaged incidents tuned detections escalated threats and know exactly what breaks in a customers environment at 2am. Youll be the technical anchor for our most complex customer relationships. You handle escalations run executive reviews and as Simbian grows youll build and lead the team behind you. This is a player-coach role. You lead from the front before you lead a team.
What Youll Do - Own all technical escalations from customers - triage investigate resolve and document with full accountability - Serve as the primary technical voice in monthly and quarterly business reviews covering incident trends platform performance and product roadmap alignment - Partner with customers to tune Simbians AI agent to their environment - detection logic response playbooks integrations - Work cross-functionally with product and engineering to translate customer pain into roadmap priorities - Build out processes runbooks and escalation frameworks from scratch as the function scales - Hire onboard and lead a Customer Success Engineering team as customer volume grows - Act as the internal voice of the customer - flag patterns advocate for fixes and push back when needed
Requirements
- 10-15 years in SecOps: SOC analysis incident response threat detection or security engineering
- Background in an MDR or MSSP strongly preferred - you understand what it means to manage security outcomes for multiple customers simultaneously
- Hands-on with SIEM EDR SOAR and cloud security tooling (Splunk CrowdStrike Sentinel Palo Alto or equivalent)
- Comfortable running executive-level conversations - QBRs roadmap discussions escalation calls - without losing the technical thread
- Experience managing or mentoring junior security analysts or engineers
- Strong written and verbal communication: you can explain a detection gap to a CISO and a playbook fix to an analyst in the same day - Comfortable working in an early-stage environment where the process doesnt exist yet - you build it
Nice to have
Experience with AI-driven security platforms or SOAR automation - CISSP CISM GCIA GCIH or equivalent certifications
- Prior experience in a CSE TAM or Solutions Engineering role at a security vendor
Benefits
- Direct line to product - your customer insights shape what we build next
- Build and own a function from the ground up - Remote-first high-trust culture
- Competitive comp equity at an early-stage AI security company
- Work with customers who are genuinely trying to solve hard security problems not just check compliance boxes
Required Skills:
3-6 years in offensive security red teaming or penetration testing - Hands-on experience with at least one of: LLM security adversarial ML or AI system testing - Strong fundamentals in web app API and network pentesting (OWASP MITRE ATT&CK) - Scripting proficiency: Python required; familiarity with LangChain LlamaIndex or similar AI frameworks is a strong plus - Working knowledge of prompt injection jailbreaking techniques and OWASP Top 10 for LLMs - CEH OSCP or equivalent - preferred not required - Strong written communication: your POCs need to be readable by both engineers and executives
