Manager Customer Account operation

Description -

Job Summary
Customer Account Operations (CAO) part of HPs Global Revenue Operations organisation plays a critical role in delivering a world-class customer and sales experience across HPs largest and most complex customers. The team acts as the operational bridge between customers sales supply chain finance services and other cross-functional partners ensuring seamless execution throughout the customer lifecycle. From order management and deal implementation to operational governance escalations customer reporting and business reviews CAO professionals drive operational excellence enhance customer satisfaction and enable business growth.

Global Revenue Operations brings together customer experience sales enablement pricing channel operations transformation and revenue optimization functions to help HP operate more efficiently scale globally and deliver outstanding outcomes for customers partners and employees

Responsibilities
Manages a team of individual contributors and supervisors across multiple job families within the sales operations function providing guidance and ensuring they are aligned with the organizations goals and objectives.
Sets the direction for assigned teams and holds accountability for the deliverables while managing expenses effectively.
Fosters strategic relationships with clients and internal stakeholders to create cutting-edge solutions for customers and partners leveraging both internal and external resources.
Manages the execution of operational processes across a complete sales cycle to meet service-level objectives and targets.
Offers consulting expertise to project and account teams in developing customer-centric solutions and provides feedback on processes and capabilities.
Ensures that expense objectives are met while maintaining the teams effectiveness in supporting sales operations.
Drives continuous improvement in sales operations processes to enhance efficiency and effectiveness.
Manages recruitments performance goals and career development ensuring the availability of necessary tools and resources to support the team and optimize processes.
Utilizes customer and sales data to generate insights for customer and business decisions.
Ensures all customer issues and concerns are addressed resolved or escalated in compliance with legal and organizational policies.

Education & Experience Recommended
Four-year or Graduate Degree in Sales Marketing Business Administration Accounting or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of job-related experience or 5-7 years of management experience preferably in sales sales support people management sales process improvement or a related field.

Preferred Certifications
Certified Sales Operations Professional (CSOP)
Project Management Professional (PMP) Certification

Knowledge & Skills
Balancing (Ledger/Billing)
Business Development
Business To Business
Cash Register
Customer Relationship Management
Dashboard
Data Analysis
Finance
Key Performance Indicators (KPIs)
Marketing
Merchandising
Process Improvement
Sales Management
Sales Operations
Sales Process
Sales Prospecting
Sales Strategy
Sales Support
Salesforce
Selling Techniques

Cross-Org Skills
Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking

Impact & Scope
Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity
Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal