Manager Cloud Data Platform Operations

About Northern Trust

As a global leader in innovative wealth management asset servicing asset management and banking services Northern Trust (Nasdaq: NTRS) is proud to guide the worlds most successful individuals families corporations and institutions.

Since 1889 we have aligned our efforts with our three guiding Principles That Endure: Service Expertise and Integrity. Together they reflect the three cornerstones of business conduct which we strive to instill in our employees whom we call partners and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

The Manager Cloud Data Platform Operations is responsible for the operational management reliability security governance and continuous improvement of enterprise cloud data platforms with primary ownership of Snowflake Databricks and other cloud data services. The role leads a team of platform engineers and operations specialists to deliver highly available secure scalable and cost-efficient data services supporting analytics AI/ML business intelligence and enterprise data initiatives.

This position serves as the primary operational leader for cloud data platforms driving service excellence operational governance platform stability stakeholder engagement and executive reporting. The role is accountable for providing leadership with actionable operational insights platform health metrics risk assessments capacity forecasts and service performance reviews to support strategic decision-making.

• Own end-to-end operational support for Snowflake Databricks and other cloud data services.
• Ensure platform availability performance reliability scalability and operational stability.
• Lead Incident Problem Change Capacity and Availability Management processes.
• Establish operational standards runbooks support procedures and service management frameworks.
• Drive operational readiness for platform upgrades releases and new service deployments.
• Ensure adherence to enterprise security governance compliance and risk management requirements.

• Define measure and report platform SLAs SLOs and operational KPIs.
• Lead major incident management root cause analysis and continuous service improvement initiatives.
• Drive automation and self-healing capabilities to improve operational efficiency and reduce manual intervention.
• Partner with engineering and architecture teams to enhance platform resiliency performance and scalability.
• Ensure disaster recovery backup and business continuity strategies are regularly tested and maintained.

• Develop and present monthly and quarterly operational reviews to senior leadership.
• Create executive dashboards and scorecards covering:
  • Platform Availability & Uptime
  • Service Health & Incident Trends
  • MTTR (Mean Time to Resolution)
  • SLA/SLO Compliance
  • Capacity & Performance Utilization
  • Platform Adoption & Consumption Trends
  • Cost & Resource Optimization
  • Security & Compliance Metrics
  • Support Backlog & Service Request Metrics
  • Customer Satisfaction Metrics

• Provide actionable recommendations based on operational trends risks and business needs.

• Build strong partnerships with Data Engineering Architecture Security Infrastructure Analytics and Business teams.
• Act as the operational escalation point for critical service issues.
• Manage relationships with strategic platform vendors including Snowflake and Databricks.
• Drive customer-focused service improvements and operational maturity initiatives.

• Lead mentor and develop a high-performing Cloud Data Platform Operations organisation.
• Establish team objectives performance expectations and development plans.
• Support talent acquisition succession planning and capability development.
• Foster a culture of accountability innovation collaboration and operational excellence.

• Bachelors degree in Computer Science Data Engineering or related field (Masters preferred).
• 10 years of experience in data engineering cloud engineering or platform engineering with 15 years of total work experience including Azure and/or AWS environments.
• 5 years of leadership experience managing Platform Engineering DevOps Infrastructure or Operations Teams.
• Proven experience managing enterprise-scale cloud data platforms specifically:
  • Snowflake
  • Databricks
  • Other Data Platform services
• Strong experience leading ITIL service management functions including Incident Problem Change and Service Request Management.
• Experience building and presenting executive operational dashboards and service reviews.
• Proven track record of driving platform reliability operational transformation and automation initiatives.
• Experience managing globally distributed teams and complex enterprise environments.
• Hands-on experience with at least one major cloud provider (AWS or Azure) and Cloud Data Services.
• Experience with big data and data processing frameworks (e.g. Spark Databricks Flink).
• Expertise in building data pipelines with tools like Apache Airflow dbt Kafka or similar.

• In-depth knowledge and experience with Snowflake Databricks or similar cloud data platforms.
• Extensive knowledge and real hands-on experience on Github terraform pipelines and objects deployment management.
• Extensive knowledge and real hands-on experience of AI/ML data pipelines and feature engineering.
• Exposure to regulated environments (financial services healthcare etc.).
• Proficiency in terraform SQL and one or more programming languages (Python Java or Scala).
• Deep understanding of cloud-native data services (e.g. AWS Redshift Glue S3 Athena; Azure Synapse Data Factory; GCP BigQuery Dataflow).
• Familiarity with containerization and orchestration (Docker Kubernetes).
• Experience with infrastructure-as-code (Terraform CloudFormation Pulumi).
• Knowledge of FinOps principles for cost-efficient data platform design.
• Strong problem-solving communication and cross-functional collaboration skills.
• Excellent communication mentorship and ability to influence cross-functional teams.

• Snowflake Databricks and Microsoft Fabric platforms consistently achieve reliability and performance targets.
• Executive leadership receives timely accurate and actionable operational insights.
• Reduced service disruptions lower operational risk and improved customer experience.
• Increased automation operational efficiency and service maturity.
• High-performing teams delivering resilient secure and scalable data platform
• Reduced data incidents and faster rootcause resolution.
• Improved developer productivity through reusable frameworks and standards.
• Strong technical mentorship and uplift of data engineering capabilities.
• Trusted technical advisor to architecture security and business leadership.

Working with Us

As a Northern Trust partner you will be part of a flexible and collaborative work culture which has a strong history of financial strength and stability. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trusts history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office established in 2016 is now home to over 3000 employees. The office handles various functions including Operations for Asset Servicing and Wealth Management as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to 2024 they volunteered more than 10000 hours into the communities where they live and work. Learn more.