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Logistics Customer Support Executive

VASA Denticity Limited

Job Location:

New Delhi - India

Monthly Salary: INR 45000 - 50000

Experience Required: 1-3years

Posted: 18 September 2026 (2 days ago)

Application Deadline: 16 December 2026

Vacancies: 1 Vacancy

Job Summary

Job Description E-commerce Logistics

Calling Executive

Department: Logistics

Location: Chhatarpur New Delhi

Company: Dentalkart

About Dentalkart

Dentalkart is Indias leading online dental marketplace committed to delivering an exceptional customer

experience through technology-driven and efficient logistics operations.

Role Overview

We are looking for an E-commerce Logistics Calling Executive to manage customer communication

across key delivery exceptions including NDR in-transit delays and ageing shipments. The role requires

strong knowledge of the E-commerce order lifecycle effective customer communication and the ability to

drive successful delivery outcomes while minimizing RTOs.

Key Responsibilities

Manage outbound customer calling for NDR delayed and ageing shipments to facilitate successful

delivery.

Understand and effectively communicate the end-to-end E-commerce shipment lifecycle from order

dispatch to final delivery or RTO.

Engage with customers through voice and chat to address delivery concerns and provide clear shipment

updates.

Assess delivery exceptions and appropriately guide customers on the available resolution including

encouraging customers to wait where delivery is expected within a reasonable timeline.

Coordinate with courier partners and internal teams to obtain shipment updates and resolve delivery

exceptions.

Ensure accurate documentation of customer interactions commitments and case status in the respective

systems.

Adhere to defined SOPs service levels and escalation protocols for timely case resolution.

Identify recurring customer or delivery issues and highlight them to the relevant team for corrective

action.

Requirements

Bachelors degree in any discipline.

13 years of relevant experience in E-commerce Customer Support Logistics or Delivery Operations.

Prior experience in an E-commerce environment is strongly preferred.

Working knowledge of NDR In-transit OFD RTO and shipment tracking processes.

Excellent verbal and written communication skills in English and Hindi.

Strong customer management negotiation and problem-solving abilities.

Comfortable working with calling chat and operational tracking systems.

Immediate Joiner preferred.

Preferred Skills

Experience in E-commerce Logistics / Last Mile Operations / NDR Management.

Strong understanding of customer delivery journeys and logistics exceptions.

Ability to handle high-volume customer interactions with professionalism and composure.

Good follow-up ownership and decision-making skills.

Proficiency in basic Excel and familiarity with CRM or logistics platforms is preferred.

Benefits

NDR Contact & Resolution Rate will Increase.

Successful Delivery / NDR Conversion will Increase.

In-transit Delay Resolution & Proactively information.

RTO Reduction

Case Closure TAT will decrease.

NDR RCA & calling Quality will increase.

Process & Remark Accuracy

Customer Experience

Required Skills:

Job Description E-commerce Logistics Calling Executive Department: Logistics Location: Chhatarpur New Delhi Company: Dentalkart About Dentalkart Dentalkart is Indias leading online dental marketplace committed to delivering an exceptional customer experience through technology-driven and efficient logistics operations. Role Overview We are looking for an E-commerce Logistics Calling Executive to manage customer communication across key delivery exceptions including NDR in-transit delays and ageing shipments. The role requires strong knowledge of the E-commerce order lifecycle effective customer communication and the ability to drive successful delivery outcomes while minimizing RTOs. Key Responsibilities Manage outbound customer calling for NDR delayed and ageing shipments to facilitate successful delivery. Understand and effectively communicate the end-to-end E-commerce shipment lifecycle from order dispatch to final delivery or RTO. Engage with customers through voice and chat to address delivery concerns and provide clear shipment updates. Assess delivery exceptions and appropriately guide customers on the available resolution including encouraging customers to wait where delivery is expected within a reasonable timeline. Coordinate with courier partners and internal teams to obtain shipment updates and resolve delivery exceptions. Ensure accurate documentation of customer interactions commitments and case status in the respective systems. Adhere to defined SOPs service levels and escalation protocols for timely case resolution. Identify recurring customer or delivery issues and highlight them to the relevant team for corrective action.

Required Education:

Bachelors degree in any discipline. 13 years of relevant experience in E-commerce Customer Support Logistics or Delivery Operations. Prior experience in an E-commerce environment is strongly preferred. Working knowledge of NDR In-transit OFD RTO and shipment tracking processes. Excellent verbal and written communication skills in English and Hindi.1 Strong customer management negotiation and problem-solving abilities. Comfortable working with calling chat.

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