Learning & Devlopment Manager

Key Responsibilities

Learning & Development

• Develop and execute the annual Learning & Development strategy and training calendar.
• Identify training needs through Training Need Analysis (TNA) performance reviews audits and departmental discussions.
• Coordinate and facilitate induction programs for all new Heartists.
• Conduct soft skills customer service leadership and behavioral training programs.
• Maintain training records attendance and monthly training reports.

Talent Development

• Support succession planning and talent pipeline development.
• Coordinate management trainee internship and cross-exposure programs.
• Develop Individual Development Plans (IDPs) for high-potential employees.
• Coach and mentor employees to support career growth.

Compliance & Brand Standards

• Ensure completion of mandatory compliance hygiene safety and prevention trainings.
• Monitor adherence to Accor Learning Programs and brand standards.
• Support internal and external audits related to training and development.

Employee Engagement

• Organize employee engagement activities learning campaigns and recognition programs.
• Promote a learning culture through workshops webinars and digital learning platforms.
• Partner with department heads to improve employee productivity and engagement scores.

Remote Work :

No

Employment Type :

Full-time